Ayush Sharma
Agra
Summary
Enterprise Mobility Specialist with 7 years of progressive experience in Microsoft Intune, Azure AD, and the M365 ecosystem. Proven track record in leading IT infrastructure transitions to cloudbased environments. Skilled in endpoint security, lifecycle management, application deployment, and compliance enforcement. Recognized for technical problem-solving, end-user support, and cross-functional collaboration
Overview
7
7
years of professional experience
Work History
Senior Tech Lead (Freelance Work)
CosMicIT Informatics India Pvt. Ltd.
06.2024 - 10.2024
- Led IT infrastructure transition from SCCM and on-prem Active Directory to Microsoft Intune and Azure AD for a 30,000+ Devices environment.
- Managed Windows Autopatch updates across UAT and production devices.
- Configured Microsoft Purview DLP policies to ensure endpoint data compliance.
- Implemented Microsoft Defender for Endpoint, enhancing threat detection and response.
- Handled monthly app release cycles, feature and security updates.
- Delivered Intune support via ServiceNow including AVD assignments and app deployments.
- Migrated all GPOs from AD and replicated them in Intune configuration profiles.
Tier-2 MacOS and MDM Engineer
Jumpcloud
Banglore
03.2024 - 06.2024
- Utilized JumpCloud MDM to facilitate secure device management for customers through enrollment.
- Handled Premier escalations and served as point of contact for Tier-1 queries.
- Provided customer support for SSO application integration and LDAP configuration assistance.
- Managed Software Management to deploy applications on devices, including VPP for Mac and iOS.
- Implemented Chocolatey for Windows and Google Play for Android app deployment.
- Executed Patch Management policies to ensure devices received timely updates.
M365 Enterprise Technical Advisor III – Intune
Sherweb
10.2022 - 02.2024
- Supported global Microsoft clients in lifecycle and device management using Intune.
- Troubleshot enrollment issues for Windows, Android (BYOD, COPE, etc.), iOS/macOS (DEP, ABM, etc.).
- Created and deployed compliance policies and configuration profiles.
- Integrated Microsoft Purview DLP into clients’ security workflows.
- Assisted in setting up Microsoft Defender across customer devices for endpoint security.
- Delivered high-level escalations and contributed to Intune reporting insights.
- Provided training and documentation to internal teams to ensure consistency and efficiency.
Service Engineer – Microsoft Intune
Concentrix
03.2020 - 06.2022
- Delivered Intune support focused on Conditional Access policies, compliance rules, and configuration profiles.
- Managed Windows update rings and feature updates using Intune.
- Configured deployment profiles for devices and ensured zero-touch enrollment.
- Provided end-user training and guidance on secure access via Intune-managed endpoints.
- Collaborated with Microsoft support and internal teams to resolve policy deployment issues.
Personal Banker
Barclays
03.2019 - 02.2020
- Provided technical and functional support for Barclays in-house banking applications.
- Addressed user issues related to transaction systems, internal banking tools, and account processing applications.
- Escalated unresolved application issues to L2 support and monitored ticket resolution.
- Ensured timely resolution and user satisfaction across branches.
Technical Support Engineer
Teleperformance
11.2017 - 02.2019
- Provided end-user support on the reported issue and trained on M365 applications to peers.
- Creating documentation and conducting training sessions to enhance user productivity and adoption.
- Assisted with the deployment and configuration of M365 applications, including Outlook, Teams, and SharePoint, ensuring smooth integration with existing systems.
- Delivered resolutions for the Mailbox and Mail Flow related issues reported on Exchange Online and on premises.
- Experience in Service Requests, Incident Handling, and documentation of the same(ISM). Assisting clients through inbound calls and issues submitted via email.
Education
BBA -
Jaipur Naitional University
Jaipur10-2023
High School Diploma -
NIOS
Delhi10-2017
Skills
Microsoft Intune administration
Data loss prevention (DLP)
Endpoint security management
Azure Active Directory (AD)
Device enrollment and autopilot
MDM and MAM compliance
Desktop deployment strategies
Microsoft 365 administration
Application deployment management
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Tech Lead (Freelance Work)
CosMicIT Informatics India Pvt. Ltd.
06.2024 - 10.2024
Tier-2 MacOS and MDM Engineer
Jumpcloud
03.2024 - 06.2024
M365 Enterprise Technical Advisor III – Intune
Sherweb
10.2022 - 02.2024
Service Engineer – Microsoft Intune
Concentrix
03.2020 - 06.2022
Personal Banker
Barclays
03.2019 - 02.2020
Technical Support Engineer
Teleperformance
11.2017 - 02.2019
BBA -
Jaipur Naitional University
High School Diploma -
NIOS
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