Ayush Sharma

PeopleCues | A People excellence platform for growth stage companies

• Led the evolution of performance management module, tripling its revenue in two years and reducing probable churn by 35%.
• Elevated Admin NPS from -21 to 33 by leveraging user research sessions, gathering data insights, implementing product optimizations, and fostering strong client relationships with HR leaders through continuous engagement and thought leadership.
• Enhanced the write reviews flow through iterative improvements, significantly elevating the quality of feedback from managers, resulting in a notable 37% increase in Feedback Quality Index.
• Led the development and implementation of comprehensive processes and dashboards to enhance the operational efficiency of Go to Market and Customer Success teams.
• Contributed to hiring within product org: 2 designers and 1 APM. Mentored 2 APMs on execution, roadmap, user research and validations
• Held periodic working sessions to enhance transparency of Product initiatives with cross functional teams, fostering a collaborative environment for problem-solving and prioritization, which bolstered cross-team relations by 70%.

MyBiz | Corporate Travel Platform

• Improved conversion of wallet by 6% and credit cards by 2.5% on payments page which in turn led to overall conversion rate improvement by 2.5% .
• Enhanced discovery of myBiz wallet by sharply targeting users at various touchpoints leading to incremental adoption of 12% in the targeted cohort.
• Conceptualized first cut of expense management module after performing deep user research, market research and prototyping. Worked with 3 cross functional teams of engineers, product and QAs to get the MVP live without any delay.
• Revamped invoice section dashboard post doing user feedback sessions and competition benchmarking which led to 9-point increase in Admin NPS and saw an adoption of 45% in 3 months.
• Relaunched online date change for myBiz by reducing post sales queries by 35%.
• Simplified travel policy implementation with complex approval process, achieving GMV impact of INR 3.2. Implemented Dynamic GST pick up solution which resulted in an acquisition of INR 5 Cr GMV of incremental business .

Payments & Lending Team

• Led 7-member team to build scalable in app UPI payment flow for GO-MMT group which led to cost savings of 1.5% on each transaction. External stakeholders included people from NPCI and the integrating bank.
• Created MakeMyTrip's Lending Platform to provide the customer a credit facility basis customer's behavior which in turn led to 3% incremental Hotel room nights and 1% incremental flight segments.
• Integrated domestic and international payment gateways to increase success rate by 1.5%.