Ayush Shrivastav
Noida
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Officer Corporate Finance
Sindhuja Microcredit PVT LTD
Noida
02.2023 - Current
- Monitored compliance with corporate policies and procedures related to finance activities.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Developed trading strategies to maximise returns on investments.
- Responsible for the loan preparation of various types of disbursements reports such as daily collection report, disbursement Report. overdue report, GRT etc.
Call Quality Analyst
Teleperformance (SBI Inbound Voice Process)
Agra
11.2022 - 02.2023
- Monitored customer interactions to identify areas of improvement in call quality and customer service.
- Conducted regular audits of recorded calls to ensure adherence to standards and policies.
- Evaluated performance of customer service representatives through monitoring of calls and provided feedback as per Sandwich process.
- Developed and implemented strategies to improve call quality, such as training programs and process improvements.
- Provided coaching for agents based on individual performance reviews.
- Assessed trends in customer complaints, identified root causes, and developed corrective action plans.
- Actively participated in cross-functional meetings with other departments within the organization like DSM, Floor Meeting and Dip-Check.
- Requested customer feedback to determine improvements in business operations and processes.
Customer Service Specialist
Teleperformance (SBI Inbound Voice Process)
Agra
10.2019 - 11.2022
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, lodging Complain, and resolving complaints.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
Education
Bachelor of Arts -
Swami Vivekanand Subharti University
Meerut06-2021
High School Diploma -
MD Jain Inter College
Agra03-2018
Skills
- Credit analysis
- Cash Flow Management
- Trends Analysis
- Risk Mitigation
- Quality Evaluation
- Task Prioritization
- Teamwork and Collaboration
- Compiling Data
- Adaptability
- Report Preparation and Presentation
- Call Monitoring
- Excellent Communication
- Client Relationship Management
- CRM, CMS and Verint Tools skill
- MS Office (V-look up, H-look up, Pivot Tables etc)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Take care of pets or other animals to help them.
- Like to play Guitar instruments.
- Like to interact with new people on their interest.
Timeline
Officer Corporate Finance
Sindhuja Microcredit PVT LTD
02.2023 - Current
Call Quality Analyst
Teleperformance (SBI Inbound Voice Process)
11.2022 - 02.2023
Customer Service Specialist
Teleperformance (SBI Inbound Voice Process)
10.2019 - 11.2022
Bachelor of Arts -
Swami Vivekanand Subharti University
High School Diploma -
MD Jain Inter College
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