Ayush Thakur
IT Engineer
Summary
OBJECTIVES To be creative for the success of the Organization and utilizing the specialized skill, implementing innovative and new ideas with quality standards at present day. Seeking an increasingly responsible to associate myself with an organization where there is an ample scope of individual growth as well as organization growth.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
IT Engineer
Larsen & Toubro InfoTech under Micropoint Computers Pvt Ltd
02.2019 - 07.2020
- Providing Technical and functional support to the clients on day-to-day wise
- Responsible for the support for daily incidents regarding any System, Printers, Desktop, Hardware and Network related issues
- Creating and modifying of VLAN
- Applied LAN Networking: Switches, cabling
- Maintain stable and robust connectivity for all LAN and WAN devices
- Local printer as well as network printer installation and configuration
- Logging Ticket and managing process completion under SLA norms
- Extending of VLAN and Setting up new rules in DHCP
- Managing and Maintenance of user profile as per company IT policy
- Physical setting up of computers and software system installation for various computer applications and programs
- Identifying and solving any problems that affect computer operating systems
- Timely update and maintenance of ANTI-VIRUS software
- Co-ordination with vendors for hardware and software and issues
- Remote support to the clients in multiple locations
- MAC hardware and software support
- Worked with Desktop Engineers and generated and organized desktop/laptop images
- Provided immediate and long-term solutions to issues and anomalies
- Participated in 24/7 support and on-call rotation
Desktop Administrator
ThoughtSpot
Bangalore
02.2021 - Current
- - Monitoring and maintaining entire IT infrastructure.
- - Operate, maintain, and improve internal IT solutions.
- - Collaborate with Global IT to resolve issues and participate in projects.
- - Coordinate with office management to buy and keep stock of peripherals.
- - Manage user and groups in AD on Windows server 2012R2
- - G-suit Administrator (user, groups, OU, logs and Reports.)
- - User, group, confluences spaces and access management in Jira - Ticketing Tool: HPSM, Jira - Basic Okta administration
- - Zoom administration - Slack Administration - Assets management on GLPI tool and Vendor Management
- - Troubleshooting Mac os and Basic Linux based OS, windows os troubleshooting
- - Good understanding of JAMF
- - o365 admin management (User, group and access)
- - Basic Networking, Good Understanding of TCP/IP protocols
- - On- and off-boarding of employees including arrangement of (new) hardware.
- - Duo authentication administration
- - Basic administration on VMware vcenter and esxi ( vm creation, permission, restricted access etc.)
- - User management on PagerDuty, Ring central, Egnyte
Education
S.S.L.C -
ST. John high school
Diploma - Electronics and Communication
Bachelor of Science - IT
Annamalai University
Bangalore 03.2021 - 07.2022
Skills
Ticketing tools service now,Jira service Management, BMC remedy and CDAX
undefinedCertification
ITILv4
Timeline
Jamf 100
09-2022
ITILv4
06-2021
Bachelor of Science - IT
Annamalai University
03.2021 - 07.2022
Desktop Administrator
ThoughtSpot
02.2021 - Current
IT Engineer
Larsen & Toubro InfoTech under Micropoint Computers Pvt Ltd
02.2019 - 07.2020
S.S.L.C -
ST. John high school
Diploma - Electronics and Communication
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