Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Disclaimer
Timeline
Generic
SHUBHAM MAHALE

SHUBHAM MAHALE

Pune

Summary

4 years of experience in application support, production-IT support in Ecommerce domain. Exposure to Software Development Life Cycle (SDLC). Profound ability to work independently and efficiently on resolving incidents, problem management & business operations (Functional Analyst). Strong analytical, problem-solving and decision-making skills. Experience of coordinating with vendors for L2 issue resolution.

Overview

4
4
years of professional experience

Work History

Software Engineer - Technical Production Support

Centiro Solutions Pvt Ltd.
05.2020 - Current
  • Experience of coordinating with vendors for L2 issue resolution.
  • Centiro is a logistics software-based organization and has customers across the globe. My role is in support.
  • I used to work on SQL Server, and the below tools mentioned are used to monitor the production, system, and services.
  • Experience with Case/Incident Management System.
  • I have in-depth knowledge of ticketing tools like BMC Remedy, where different types of incidents were handled by me, such as restoration, infrastructure restoration, infrastructure event, user service request, etc.
  • Knowledge about FTP, VPN, EDI, API, and similar techniques.
  • Knowledge about ITIL.
  • Ability to acquire and apply troubleshooting information for IT products and applications.
  • Experience in infrastructure monitoring tools and techniques.
  • Excellent communication skill.
  • Experience in deployment using JBoss, Tomcat.
  • Knowledge about Linux commands.
  • Provide application support and query resolution through emails and tickets by using Oracle Database.
  • Creating new users, Branch Mapping of users in Oracle Database.
  • Monitor the application logs for query resolution.
  • To maintain all application and issue related MIS.
  • Post-production deployment to check the application flow and inform all stakeholders.
  • To inform the all the stake holders regarding application downtime (Deployment, Maintenance activity)
  • Preparing and driving SOPs for concurrent issues and reporting the recurring issues with the Product Management team.
  • Maintain Master Tables & Mapping Tables on Oracle Database.
  • Creation of new tables, performing DML operations in Oracle SQL.
  • Checking the correctness of the Oracle Database.

Executive

Mack Pharmatech pvt Ltd.
Nashik
03.2016 - 01.2020
  • Experience in installation of pharmaceutical equipment.
  • Performed validation and calibration of stability machines.
  • Demonstrated knowledge of machine to client.
  • Experience on PLC-based control system.

Education

B.E. Electrical -

NMU University

HSC Science -

SSC Science -

Skills

  • RDBMS-Oracle 10g
  • Application Server -Tomcat, JBOSS
  • Operating System-Windows
  • Oracle Developer
  • Service Management Desk (Ticketing Tool)
  • Jira
  • Service Now (GSN)
  • BMC Remedy (Ticketing Tools)
  • FileZilla
  • Log Browser
  • C3Web
  • C3Neo
  • Grafana
  • Graylog
  • Agent Ransack
  • CMD Center

Personal Information

  • Title: Software Engineer - Technical Production Support
  • Date of Birth: 07/22/1990
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi

Disclaimer

I hereby declare that the above particulars are true to the best of my knowledge and belief.

Timeline

Software Engineer - Technical Production Support

Centiro Solutions Pvt Ltd.
05.2020 - Current

Executive

Mack Pharmatech pvt Ltd.
03.2016 - 01.2020

B.E. Electrical -

NMU University

HSC Science -

SSC Science -

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SHUBHAM MAHALE