Ayushi Dhote
Indore
Summary
Dynamic banking professional with a proven track record at IDFC First Bank, excelling in cash management and customer service. Skilled in enhancing customer retention and delivering impactful training sessions. Known for strong analytical abilities and effective communication, consistently achieving branch goals and fostering positive client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banker Customer Experience
IDFC First Bank
Indore
04.2025 - 05.2025
- Results-driven banking professional with one year of experience in branch banking operations. Proven track record of delivering excellent customer service, managing cash and vault operations, and maintaining accurate records. Strong analytical and problem-solving skills, with a keen eye for detail.
- Managed cash and vault operations, ensuring accurate and timely processing of transactions.
- Provided excellent customer service, resolving customer complaints and issues in a timely and professional manner.
- Maintained accurate records and reports, including cash reconciliation, vault management, and customer account maintenance.
- Collaborated with colleagues to achieve branch goals and objectives.
- Implemented and maintained compliance with banking regulations and policies.
Training Manager
Aakash Byjus
Indore
07.2022 - 05.2024
- Delivering dynamic and interactive training sessions through various modalities, including in-person workshops, webinars, and virtual classrooms.
- Developing and implementing methods to assess the effectiveness of training programs, such as learner evaluations, pre/post-tests, and performance metrics.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Brought forth an energetic attitude and positive work ethic, and achieved the weekly sales target that was assigned by the company.
Education
Master of Economics - Taxation
Career College
Bhopal08-2023
Bachelor of Economics - Economics
Career College
Bhopal08-2021
12 Th - H.Sc. - Commerce
St. Paul
08-2018
Skills
- Branch banking operations
- Cash management
- Record keeping and reporting
- Customer service
- Regulatory compliance
- Customer retention
- Sales training
- Performance assessment
- Customer relationship management
- Analytical and problem-solving skills
- Strong communication and interpersonal skills
Accomplishments
- Awarded with outstanding operations and service champions for Q1 , Q2 and Q3 consequently in IDFC - March 2025
- Rank 1 in Entire Madhya Pradesh Region - Aakash Byjus - 10 Feb 2024
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- SP Certification - IRDAI
- Bajaj Finserv Limited
Certified program in banking, finance, and insurance: introduction to marketing
Timeline
Banker Customer Experience
IDFC First Bank
04.2025 - 05.2025
Training Manager
Aakash Byjus
07.2022 - 05.2024
Master of Economics - Taxation
Career College
Bachelor of Economics - Economics
Career College
12 Th - H.Sc. - Commerce
St. Paul
Similar Profiles
AYUSHI BANSALAYUSHI BANSAL
Acquisition Manager at IDFC First BANK, IDFC BankAcquisition Manager at IDFC First BANK, IDFC Bank
Amarjit MaikapAmarjit Maikap
Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)Manager-Finance at IDFC First Bank Ltd. (erstwhile Capital First Limited, merged with IDFC Bank w.e.f. Dec-18)
VISHAL A THAKARE VISHAL A THAKARE null
Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)
GOBINATH NACHIMUTHUGOBINATH NACHIMUTHU
Deputy Manager at IDFC First BankDeputy Manager at IDFC First Bank
Pranshu SoniPranshu Soni
Application Development Analyst at Accenture Solutions Pvt. Ltd.Application Development Analyst at Accenture Solutions Pvt. Ltd.