NAVEETHA M S - Customer Service Officer / Teller - Bandhan Bank Limited

Summary

Dynamic and result-oriented Banking Professional with strong experience in branch banking operations, customer service, and sales. Currently working with Bandhan Bank Limited, with proven expertise in cash handling, KYC/AML compliance, CASA management, and cross-selling of financial products. Recognized for consistent performance, achieving top ratings, and driving revenue through insurance and retail banking products. Adept at building customer relationships and ensuring operational excellence.

Overview

4

years of professional experience

2

Languages

Work History

Customer Service Officer / Teller

Bandhan Bank Limited

09.2022 - Current

Managed end-to-end branch banking operations ensuring smooth workflow
Handled high-volume cash transactions with strong accuracy and compliance
Performed KYC verification as per RBI and AML guidelines
Opened and maintained CASA accounts, enhancing customer base
Processed Gold Loan applications including valuation and disbursement
Managed Fixed Deposits (FDs) lifecycle (booking, renewal, closure)
Ensured AML compliance and monitored suspicious transactions
Maintained cash vault operations and daily balancing without discrepancies
Delivered excellent customer service, resolving complaints efficiently
BUSINESS & SALES CONTRIBUTION (KRA FOCUS)
Achieved consistent targets in Life Insurance and Third-Party Products
Actively contributed to cross-selling initiatives (Insurance, Mutual Funds)
Supported branch in CASA growth and customer acquisition
Improved customer retention through relationship management
Played key role in achieving branch monthly and quarterly targets

Education

Bachelor of Engineering (B.E.) - Electrical And Electronics Engineering

SNS Engineering College

Tamil Nadu

04.2001 -

Skills

Branch Banking Operations

Cash Handling & Vault Management

KYC & AML Compliance

CASA Account Management

Gold Loan Processing

Fixed Deposits

Cross-Selling & Sales

Customer Relationship Management

MS Office & Banking Systems

Retail Banking Expertise

Regulatory Compliance (KYC/AML)

Customer Service Excellence

Sales & Revenue Generation

Documentation & Accuracy

Problem Solving & Decision Making

PROFESSIONAL STRENGTHS

Strong attention to detail in financial transactions

Ability to handle high-pressure banking environments

Excellent communication & interpersonal skills

Proven sales mindset with customer-first approach

High level of integrity and compliance awareness

Accomplishments

Promoted to Assistant Manager from Executive based on performance excellence
Secured 5 Rating in FY 2025–2026 (Top performance category)
Awarded Rewards & Recognition (RnR) across all fiscal years
Recognized as Top Performer – Life Insurance Sales
Consistently contributed to branch revenue growth and target achievement