Ayushi Garg

Lead the Ecommerce team at Cvent, overseeing all aspects of online merchant setups and payment processing. Utilize strong communication and leadership skills to foster a positive and productive work environment. Excel in forward planning and strategic thinking to achieve business goals.

• Manage and optimize merchant sales to increase revenue and drive customer engagement.
• Collaborate with cross-functional teams to develop and implement business and marketing strategies.
• Utilize Microsoft Office and other tools to track and analyze team data and performance metrics.
• Lead by example and promote a culture of leadership excellence, emotional intelligence, and interpersonal skills.

Served as an escalation expert at Cvent, resolving complex customer issues and providing exceptional support. Excelled in emotional intelligence and interpersonal skills to handle challenging situations.

• Developed and maintained strong relationships with customers and internal stakeholders.
• Acted as a single POC for all high touch customers requiring expertise knowledge.

Served as a product consultant at Cvent, providing expertise and support to clients using Cvent's event management software. Assisted clients in maximizing the value of the software and achieving their event goals. Assisted clients with the best level of support to manage their events.