AYUSHI PANDEY
Bangalore
Summary
Customer-focused professional with over 2 years of experience in client-facing roles, adept at resolving issues efficiently and enhancing customer satisfaction. Proven ability to adapt in dynamic environments and collaborate cross-functionally to drive product improvements.
Overview
4
4
years of professional experience
Work History
Senior Customer Support Analyst
Fresh Viibe Water
05.2024 - 04.2025
- Resolved customer inquiries achieving a 95% satisfaction rate.
- Collaborated with the product team to identify and implement improvements, reducing support tickets by 20%
- Trained new team members, enhancing overall team efficiency.
Analyst 3 Infrastructure Service
DXC Technology
08.2022 - 05.2024
- Provide timely and effective technical support to customers via phone, email, or chat, addressing inquiries, troubleshooting issues, and resolving technical problems.
- Document customer interactions, including details of inquiries, troubleshooting steps, and resolutions, in the ServiceNow ticketing system.
- Provide support and guidance to customers on product usage, best practices, and troubleshooting techniques.
- Deliver exceptional customer service by maintaining a professional and courteous demeanor, responding promptly to inquiries, and exceeding customer expectations.
Business Advisor
Vakilsearch
09.2021 - 03.2022
- Serve as a trusted advisor to clients, offering strategic insights and solutions to help them achieve their business objectives.
- Provide guidance and assistance in GST registration, income tax filings, and GST filings processes, ensuring accuracy and compliance with relevant regulations.
- Handle client inquiries, resolve issues, and ensure a high level of satisfaction through prompt and effective communication and support.
- Maintain accurate records of client interactions, transactions, and engagements in the firm's CRM system.
Education
Bachelor of Technology -
Dr MGR Educational and Research
01.2020
Skills
- Technical Troubleshooting
- Excel
- CRM & Ticketing Systems
- Customer Support
- Client Relationship Management
- Content Management
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Effective Communication
- Time Management
- Process Improvement
- Adaptability and Flexibility
Timeline
Senior Customer Support Analyst
Fresh Viibe Water
05.2024 - 04.2025
Analyst 3 Infrastructure Service
DXC Technology
08.2022 - 05.2024
Business Advisor
Vakilsearch
09.2021 - 03.2022
Bachelor of Technology -
Dr MGR Educational and Research
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