Hi, I’m
Ayushi Shukla
Hotelier
Bangalore
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Dedicated and customer-focused hospitality professional with 6 years of comprehensive experience in the industry. Proven ability to enhance guest satisfaction, manage hotel operations efficiently, and lead teams to deliver exceptional service. Expertise in front desk management and conflict resolution. Strong interpersonal skills and a commitment to maintaining the highest standards of hospitality. Seeking to leverage my background in a challenging role to contribute to the success and reputation of a dynamic organization.
Overview
6
years of professional experience
2
Certificates
Work History
The Indian Hotels Company Limited (IHCL) Bangalore
Assistant Guest Relations Manager
08.2024 - Current
Job overview
- Monitored guest feedback to identify trends and areas for improvement, implementing necessary changes accordingly.
- Maintained strong relationships with VIP guests, ensuring their satisfaction through tailored services and offerings.
- Worked alongside other managers in planning seasonal promotions targeted at attracting new clientele without alienating existing customers.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues effectively.
- Collaborated with other departments to ensure a seamless guest experience throughout their stay.
- Contributed to increased hotel revenue by upselling rooms, services, and amenities based on guest needs.
- Assisted in training new team members, fostering a supportive work environment for professional development.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Utilized social media platforms to respond quickly and effectively to customer queries or complaints.
ITC Rajputana “The Luxury Collections Hotel”Jaipur
Senior Guest Relations Executive
06.2018 - 07.2024
Job overview
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Customising personalised services and creating wow at every moment of truth.
- Overseeing VIP guests, arrivals in-stay and departures.
- Manage daily and monthly reports and presentations for training and operations.
- Expertise in Opera PMS.
- Handling check-in and check-out
- Leading the team and supervising operations on front desk.
- Monitored staff for guest services competency and efficiency in responding to individual needs.
- Aligned staffing levels with projected hotel and guest needs.
- Provided exceptional customer service to all guests throughout their stay.
- Resolved guest complaints in a professional and courteous manner.
- Tracked guest feedback to identify areas of improvement within the organization.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Conducted regular training sessions for new employees in order to provide them with necessary information about the company's policies, procedures, and processes.
- Developed strategies for improving customer satisfaction ratings among existing customers.
- Utilized social media platforms to respond quickly and effectively to customer queries or complaints.
- Coordinated with other departments to ensure smooth operations.
Education
JRN University Udaipur
Bachelor Of Business Administration from Business Administration And Management
Happy Model School Varanasi
Intermediate from Commerce
Certification
Certificate of Achievement (Co-create Agra by GoStops)
Languages
English
Hindi
Timeline
Assistant Guest Relations Manager
The Indian Hotels Company Limited (IHCL)
08.2024 - Current
Senior Guest Relations Executive
ITC Rajputana “The Luxury Collections Hotel”
06.2018 - 07.2024
JRN University
Bachelor Of Business Administration from Business Administration And Management
Happy Model School
Intermediate from Commerce
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