Summary
Overview
Work History
Education
Skills
Languages
Keyskillsabilities
Technicaltools
Personal Information
Timeline
Generic

RAJAN YADAV

Greater Noida West

Summary

With 8 years of dedicated experience in Order Management, order-to-cash, Billing, and Invoicing, I bring a wealth of expertise from renowned global organizations including Citrus Pay (Pay-U), Paytm, Genpact, and Johnson Control International. My career has been marked by proficient contract management, meticulous financial statement reconciliation, and the enhancement of billing operations for efficiency gains. I excel in leveraging strong analytical and problem-solving skills to drive tangible results while maintaining a sharp focus on optimizing processes.

Overview

9
9
years of professional experience

Work History

Assistant Manager (Order Management - Operations)

Johnson Controls International
01.2022 - Current
  • Manage contract management, billing, and invoice processing for Johnson Controls
  • Process orders and bills accurately and within specified timelines for international clients
  • Supervise a team of 17 members, ensuring efficient workflow and adherence to company policies
  • Validate quotes in CPQ (Configure Price Quote) system
  • Verify Purchase Orders (POs), pricing sheets, and signed contracts
  • Collaborate with sales representatives to resolve disputes related to agreements and PO
  • Collect and review order data from customers for accuracy
  • Update billing details to comply with agreed payment terms
  • Rebill contracts as needed during invoice modifications
  • Review orders meticulously to identify and rectify errors before invoicing
  • Compile and maintain comprehensive documentation and records of processed orders
  • Issue invoices to clients for new, renewed, and modified contracts; handle queries on disputed invoices
  • Participate in weekly calls with sales representatives and external stakeholders to address contract and billing inquiries
  • Maintain distributor data related to contract details, customer information, materials, invoices, and amendments
  • Update customer and material records across multiple contracts and billing processes
  • Handle billing disputes efficiently, ensuring timely resolution
  • Validate Purchase Orders (POs) to ensure compliance with Master Service Agreements (MSA)
  • Follow escalation procedures to address issues at various organizational levels
  • Maintain Service Level Agreements (SLAs) and provide daily reports to leadership
  • Update Standard Operating Procedures (SOPs) in response to amendments or changes
  • Resolve customer issues promptly related to orders, billing, and invoices, including escalations within defined Turnaround Time (TAT).

Process Developer (Operations)

Genpact India Pvt-Ltd
02.2020 - 12.2021
  • Administering the payment process for trade invoices with adherence to compliance within the TAT
  • Spearheading the conception of contracts, new item forms, and price changes as per the sales requirements
  • Validating operational efficiency at various levels and recommending suggestions for changes in the price of the existing products
  • Preparing tracker and AR reports to facilitate bill payments and clearance of various collections
  • Customer Management includes issuing the invoice, ensuring timely collection of payments (AR), handling invoice-related disputes, etc
  • Creating settlements on the system and preparing credit notes if required
  • Working on NBRs: New billing requests through emails
  • Working on CCH (Customer Complaint Handling) queries on Priority
  • Handling inquiries from Account or Business Managers or directors and disputes raised by the
  • Prepares various reports such as the debt Report, ageing report, Paid on Time Report, and Collection Report
  • Working on adding, removing, or modifying respective services for accounts
  • Coordinating with Project Managers and Delivery Managers on all the requests
  • Monitoring that all services are billed accurately with the correct margins and ensuring no service is overbilled or underbilled.

Associate (Operations)

Client Paytm, (On QUESS CORP Payroll)
05.2018 - 01.2020
  • Assessing the merchant's line of business
  • Conducting risk assessments and categorizing merchants based on their line of business
  • Conducting audits to identify transaction trends
  • Ensuring compliance with guidelines specific to each merchant
  • Collaborating closely with operations and support teams to pinpoint risks
  • Reviewing activations to detect any negative lines of business
  • Monitoring both activated and live merchants to ensure adherence to registered lines of business
  • Monitoring transactions for signs of risk or fraud
  • Identifying and documenting patterns indicative of fraudulent merchants
  • Creating and verifying merchant accounts
  • Maximizing merchant onboarding efficiency
  • Coordinating integrations, documentation, and process streamlining with banking partners for net banking and credit card services
  • Updating MCC (Merchant Category Code) according to business category
  • Activating and deactivating bank payment gateways based on primary and secondary MCC codes.

Executive

Citrus Pay / PayU
10.2015 - 02.2017
  • Managing all operational activities across multiple payment gateways
  • Supervising a team responsible for merchant onboarding and banking operations
  • Possessing comprehensive knowledge of payment gateways and financial systems
  • Handling escalations and resolving issues promptly
  • Coordinating integrations, documentation, and process optimization with banking partners for net banking and credit card gateways
  • Ensuring maximum merchant onboarding through rigorous verification processes and collaboration with banks
  • Ensuring the highest Merchant Identification (MID) is obtained from banks
  • Ensuring proper mapping of commercials through banks for payment gateway products
  • Negotiating Transaction Discount Rates (TDR) and commercials for various payment options such as net banking and credit cards, implementing corrective measures, and reporting case histories to managers for strategic decision-making.

Education

10+2 -

Central Academy School

Bachelor of Commerce (Cost and Work Accounting) - undefined

University of Pune
Pune, Maharashtra
01.2015

Skills

  • Team Management
  • Improvement Initiatives
  • Project Management
  • Order Management
  • Transition and Quality Management
  • Customer Service and Client Relationships

Languages

English
Hindi

Keyskillsabilities

  • Decisiveness: Able to make quick and effective decisions, crucial for managing projects and resolving issues promptly.
  • Persuasive Communication: Natural ability to influence others and persuade stakeholders to adopt ideas or solutions.
  • Teamwork: Skilled in collaborating effectively with diverse teams to achieve common goals and foster a productive work environment.
  • Integrity: Committed to upholding ethical standards and maintaining honesty and trustworthiness in all professional interactions.
  • Fast Learner: Capable of rapidly acquiring new skills and knowledge, enabling adaptation to new roles and responsibilities efficiently.
  • Order Management: Proficient in overseeing the entire process from initial purchase order (PO) to service delivery, ensuring seamless execution and client satisfaction.

Technicaltools

  • SAP Ariba
  • T Codes like FBLN5, ZSAP, XK03, XK02, XD03, ZFGLE0800, FBGLB03
  • BGS
  • DOC1
  • UKNEXT GEN
  • SPECTRA
  • AR NEXT GEN
  • MS Office
  • SAP ECC Functional
  • SAP CRM functional
  • ORACLE ACE
  • Salesforce CRM

Personal Information

  • Father's Name: Beer Bahadur Yadav
  • Mother's Name: Kaushilya Yadav
  • Date of Birth: 06/06/92

Timeline

Assistant Manager (Order Management - Operations)

Johnson Controls International
01.2022 - Current

Process Developer (Operations)

Genpact India Pvt-Ltd
02.2020 - 12.2021

Associate (Operations)

Client Paytm, (On QUESS CORP Payroll)
05.2018 - 01.2020

Executive

Citrus Pay / PayU
10.2015 - 02.2017

10+2 -

Central Academy School

Bachelor of Commerce (Cost and Work Accounting) - undefined

University of Pune

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RAJAN YADAV