Ayushi Singh
Sales Support Specialist
New Delhi
Summary
I am a data analyst with 7 years of experience, including 5 years in sales operations and commercial analytics with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
8
8
years of professional experience
10086
10086
years of post-secondary education
Work History
Sales Support Specialist
Clarivate Analytics
Noida
08.2025 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Support for Sales via the Sales Operations Case Queue, including initial triage of new cases, fixing, resolving, and responding to cases as knowledge and experience allow, and raising cases to Salesforce.com administrators or other teams, like Deal Desk, where appropriate.
- Prepared and presented sales reports and customer profiles to upper management.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
Revenue Operations Analyst and Business Partner
ATOSS Software
Gurgaon
01.2025 - 07.2025
- Completed a 2-week onboarding at Munich HQ, gaining exposure to global operations and establishing key cross-functional relationships; continued role based at Gurgaon HQ.
- Ensured CRM data integrity across Prospect Accounts, Opportunities, and lifecycle stages to support accurate sales tracking and reporting.
- Conducted detailed pipeline analysis, including Sales Accepted Opportunity (SAO) reporting, closed-lost/churn analysis, and customer trend insights, to inform forecasting and planning.
- Built and maintained standard reporting and Tableau dashboards to support Account Executive (AE) teams with performance monitoring and sales enablement.
- Generated daily reports with actionable insights, supported ad hoc analysis, and ensured clean, validated data in CRM systems to enable data-driven decisions by leadership.
- Acted as a trusted business partner to sales leaders, providing strategic insights into sales trends, planning, and forecasting, to influence decision-making.
- Designed a dynamic forecasting template in Excel, linked directly to Salesforce, enabling real-time data updates and streamlined tracking for sales leaders.
- Built and implemented improved sales workflows, including enhanced historical reporting, pipeline hygiene processes, and structured QBRs for executive reviews.
- Created custom Salesforce dashboards to surface key performance metrics for sales teams and executive leadership.
Data Analyst - Sales Operations
ConvaTec India Private Limited
Gurgaon
12.2020 - 12.2024
- Leading the process efficiency and sales forecasting.
- Responsible for implementing salesforce effectiveness frameworks.
- Worked on consumer data to analyze consumer behavior.
- Set up customer service with defined protocols.
- Driven Salesforce Data Hygiene as it relates to our prospect accounts.
- Ad-hoc and standard reporting, and dashboards for the AE teams.
- Prepared detailed reports summarising findings from data analyses, highlighting key recommendations for strategic planning.
- Designed and implemented dashboards and reports to visualise data for easy interpretation by non-technical users.
- Collaborated with cross-functional teams to define data requirements and deliver actionable insights.
Accounts Receivable Analyst
R1RCM
Gurgaon
03.2020 - 12.2020
- Analysed healthcare reimbursement models to ensure revenue alignment with contracts.
- Conducted financial analysis for revenue projections.
- Identified reasons for variances in healthcare data.
Accounts Executive Intern
S.R. ENGINEERING COMPANY
Varanasi
01.2018 - 03.2019
- Supported daily accounting operations including data entry, invoice processing, and bank reconciliations to ensure accurate financial records.
- Assisted in preparing financial statements, balance sheets, and profit & loss reports under the guidance of the senior accountant.
- Maintained ledgers and monitored accounts payable/receivable, ensuring timely payments and collections.
- Helped with GST filing and tax documentation in compliance with Indian financial regulations.
- Participated in monthly and quarterly financial audits, contributing to data verification and reporting accuracy.
- Gained hands-on experience with accounting software (e.g., Tally ERP), improving efficiency in bookkeeping tasks.
Education
MBA - Project Management & Product management
Bharati Vidyapeeth Deemed University
Pune10.2023
Company Secretary - Company Law & Securities Law
Institute Of Company Secretaries Of India
India02.2017
M.com -
Indira Gandhi National Open University
New Delhi06.2015
Diploma in International Business Operations -
Indira Gandhi National Open University
New Delhi06.2014
B.com - Accounting & Economics
University of Delhi (Gargi College)
New Delhi06.2013
Skills
Sales Operations
Forecasting skills
Microsoft Excel
Data Analysis
Team Management
Project Management
Reporting & Analytics
SQL
SFDC
Awards
Business Enabler Award, Received Business Enabler Award in ConvaTec for exceptional contributions to business operations.
Timeline
Sales Support Specialist
Clarivate Analytics
08.2025 - Current
Revenue Operations Analyst and Business Partner
ATOSS Software
01.2025 - 07.2025
Data Analyst - Sales Operations
ConvaTec India Private Limited
12.2020 - 12.2024
Accounts Receivable Analyst
R1RCM
03.2020 - 12.2020
Accounts Executive Intern
S.R. ENGINEERING COMPANY
01.2018 - 03.2019
MBA - Project Management & Product management
Bharati Vidyapeeth Deemed University
Company Secretary - Company Law & Securities Law
Institute Of Company Secretaries Of India
M.com -
Indira Gandhi National Open University
Diploma in International Business Operations -
Indira Gandhi National Open University
B.com - Accounting & Economics
University of Delhi (Gargi College)