Ayushi tomar
Gurgaon
Summary
Dynamic retail banking professional with a proven track record at Axis Bank, excelling in client acquisition and retention. Skilled in KYC compliance and problem-solving, I effectively resolved client issues, enhancing trust and loyalty. Adept at cross-selling banking products, I consistently supported branch targets and compliance activities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail banking, Bro (Branch realtionship officer)
Axis bank
10.2024 - Current
- Contributed to branch business targets by assisting in strategic initiatives.
- Conducted KYC verification and compliance checks.
- Supported branch audits and compliance activities to ensure regulatory adherence.
- Resolved client issues and complaints, enhancing trust and loyalty.
- Actively engaged in daily operations
Service delivery manger
Indusind bank
09.2021 - 09.2024
- Managed customer accounts, deposits, and banking transactions.
- Cross-sold insurance, loans, and investment products to enhance customer engagement.
- Compiled reports and maintained operational records to ensure accurate tracking of branch activities.
- Facilitated branch audits and compliance activities to uphold regulatory standards.
Sales officer
IDFC FIRST BANK
04.2020 - 09.2021
- Acquired casa accounts through targeted outreach, increasing customer base
- Onboarded new customers by guiding through initial setup, enhancing customer satisfaction
- Cross-sold products to existing customers during sales interactions, boosting overall sales
Admin
Parmount institute of english academy
01.2018 - 12.2019
- Managed office operations, ensuring efficient workflow and support for staff and students
- Provided academic counselling to students, guiding them in course selection and academic planning
- Coordinated admission process and orientation, facilitating smooth transitions for new students
Education
BCOM -
Barkatullah univeristy
bhopal01-2018
12 th -
MP BOARD
Bhopal01-2015
10 th -
MP BOARD
Bhopal01-2012
Skills
- Retail Banking
- Banking product expertise
- Client acquisition
- Account Management
- Branch Operations
- KYC compliance
- KYC and AML compliance
- Regulatory Compliance
- CASA Acquisition
- Cross-selling products
- Credit Risk Assessment
- Core Banking Software
- CRM System
- Microsoft Excel
- Team Leadership
- Customer Relationship Management
Certification
- IRDA Certification
- Digital marketing certification
HOBBIES AND INTERESTS
Dancing, Cooking, Explore new things, Playing badminton
Accomplishments
- Recognized for customer service excellence
- Recognized by ZOH for Term deposit booking for 100 cr
- Tropy by BBH for CASA LCR Contest
- Certification given by ZH for life insurance contest
- Qualifying the contest on Insurance month on month
- Awarded as Best girl of the school
- Completed NSE (COMMERCIAL BANKING BEGINNERS MODULE )
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge .
LANGUAGES
- Hindi
- English
- Other Languages
Timeline
Retail banking, Bro (Branch realtionship officer)
Axis bank
10.2024 - Current
Service delivery manger
Indusind bank
09.2021 - 09.2024
Sales officer
IDFC FIRST BANK
04.2020 - 09.2021
Admin
Parmount institute of english academy
01.2018 - 12.2019
BCOM -
Barkatullah univeristy
12 th -
MP BOARD
10 th -
MP BOARD