Ayushman Ray
Retail Professional
Bhubaneswar
Summary
Seasoned Retail Operations Leader with 16 years of experience in managing large-scale retail operations, driving performance improvements, and implementing technology solutions. Proven track record in optimizing processes, enhancing customer experiences, and leading cross-functional teams. Seeking to leverage my extensive retail expertise and IT knowledge in a Retail Consultant role to deliver innovative solutions and drive business growth.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
State Lead, Retail Operations
Reliance Trends
06.2022 - Current
- Analyzed data trends to identify potential areas of opportunity or concern within the organization''s operations.
- Improved operational efficiency by streamlining processes and implementing new technologies like RFID
- Implemented training programs for staff development, resulting in improved skillsets and performance levels.
- Served as the primary point of contact between the organization''s leadership team and operational staff.
- Championed process improvements that led to increased efficiency, reduced waste, and optimized resources usage.
- Oversaw budget planning and financial management to ensure fiscal responsibility and cost control measures were in place.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Ensured compliance with all state regulations, policies, and procedures through diligent monitoring and enforcement efforts.
- Implemented risk mitigation strategies and contingency plans to safeguard against potential issues affecting daily operations.
- Reduced costs while maintaining quality standards through effective resource management.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Identified areas of improvement to enhance overall operations and implement best practices.
- Fostered a positive work environment to boost employee morale, engagement, and satisfaction levels.
Cluster Operations Manager
Reliance Trends Ltd
02.2015 - 06.2022
- Lead 2 geographically distant territories in their infant stage, North East (Assam, Meghalaya, Tripura) and Odisha within 6 months of becoming Cluster Manager, and turned around their profitability from negative to positive EBIDTA within 1 year of handling the respective regions
- Launched 21 stores across North East and Odisha till date
- Ensured Highest Customer Satisfaction Index (National Promoter Score) by creating a customer centric work force and customer friendly stores in the state
- Ensured that 24 out of 25 stores of my cluster are EBIDTA positive
- Mentored 7 Store Managers to become Cluster Managers for Trends
- Key contributor to the Assessment Team for Trends for accessing the next level of managers from internal talent pool
- Awarded 'Best Cluster Manager' at National Trendezvous 2018
- Awarded 'Best Cluster Manager' at Zonal Trendezvous 2018 and 2019
Store Operations Manager
Reliance Trends Limited
08.2011 - 02.2015
- Joined as Store Manager for Reliance Trends Cuttack but got promoted within 6 months to handle Reliance Trends Janpath, India's largest Flagship store of Trends, with 150 employee strength and space of 30000 sqft
- Designed Model BOH method which is till date being practiced Nationally
- Created a CSA Tracker to track CSA level efficiency and effectiveness which with time has got updated again and again but still being used Nationally in Reliance Trends
- Mentored 6 Department Managers to become Store Managers during my this tenure as Store Manager
- Awarded with Best Store and Best Store Manager award by our then COO in 2013 and 2014
Department Manager
Pantaloons Retail India Limited
08.2008 - 08.2011
- Joined as Management Trainee, got promoted to Asst Department Manager and then Department Manager in 2 yrs
- Developed a project on Effective Cashier Timing to shorten customer bill time at POS which was rolled out Nationally
- Mentored 8 Team Leaders for Asst Department Manager role for Pantaloons
- Awarded with 'Best People Manager' in 2010, on National platform for my role in developing people and attrition control
- Awarded with 'Best Department Manager' multiple times in zone level during half yearly 'Samavartan'
Education
Post Graduation Diploma - Retail Management
Asian School of Business Management
06.2006 - 07.2008
Bachelor of Science - undefined
Orissa University of Agriculture and Technology
06.2001 - 07.2004
Skills
Customer Experience Alleviation
Certification
Aspirational Leadership Program
Accomplishments
- With proactive actions, implemented RFID system in Odisha, making it the 1st state of south to be RFID enabled.
- I have handled to remote territories, North East India and Odisha, at the same time and turned them around.
- Currently handling a Business of Rs450CR with a manpower strength of 1000, including more than 70 managers.
- Awarded multiple times with National and Zonal Awards for Leadership.
- Turned around EBIDTA negative stores to EBIDTA positive stores with Root Cause Analysis system and implementation of suit to situation plans.
- While i was a Department Manager, i was awarded with People Manager, which was ranked the top award in Pantaloons back in the days.
- Created a work culture, where people attrition was low just because they had the concept of One Team and Ownership mindset.
- Can proudly say, people who have got promoted under my guidance are now across all platforms of Retail, across the nation and we have stayed connected throughout.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingWork from home optionHealthcare benefits401k matchQuote
You're either part of the Solution or You're part of the Problem.
Eldridge Cleaver
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)
Bengali
Beginner (A1)
Interests
Cartooning
Listening to Music
Timeline
Sense Making
09-2024
Aspirational Leadership Program
01-2024
State Lead, Retail Operations
Reliance Trends
06.2022 - Current
Scenario Planning
05-2022
Cluster Operations Manager
Reliance Trends Ltd
02.2015 - 06.2022
Store Operations Manager
Reliance Trends Limited
08.2011 - 02.2015
Department Manager
Pantaloons Retail India Limited
08.2008 - 08.2011
Post Graduation Diploma - Retail Management
Asian School of Business Management
06.2006 - 07.2008
Bachelor of Science - undefined
Orissa University of Agriculture and Technology
06.2001 - 07.2004
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