Azad Khan
Team Lead In Operations
New Delhi
Summary
Influential Executive Team Lead in Operations with 14 years of experience in optimizing transportation workflows and enhancing shipment accuracy at Amazon Transportation and Services Pvt. Ltd. Pioneered the implementation of a real-time exception management system, enhancing shipment visibility and reducing delays, while streamlining inventory reconciliation processes through data analytics dashboards. Seeking roles where strategic leadership and data-driven insights can bolster operational excellence and enhance customer satisfaction.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Team Lead - Operations
Amazon Transportation and Services Pvt. Ltd. amazon
09.2023 - Current
- Direct cross-functional teams to streamline transportation workflows and enhance shipment tracking accuracy, fostering seamless coordination between logistics, customer service, and warehouse operations.
- Manage daily operations for high-volume fulfillment / last-mile processes, ensuring SLA, productivity, quality, and safety targets.
- Drive improvements in OTD, slot adherence, scan compliance, and DPMO through data-driven reviews.
- Lead, coach, and develop frontline associates across multiple shifts to improve performance and engagement.
- Conduct deep dives on operational misses and implement corrective and preventive actions (CAPA).
- Coordinate with cross-functional teams to resolve customer and operational escalations.
- Streamlined inventory reconciliation processes by integrating data analytics dashboards, empowering warehouse teams to quickly identify discrepancies and implement swift resolution measures.
- Spearheaded the rollout of a real-time exception management system, elevating visibility into shipment delays and facilitating swift corrective action across transportation nodes.
Hub-Operations Manager
Flipkart Internet Pvt. Ltd. Flipkart
08.2022 - 09.2023
- Owned end-to-end hub operations supporting last-mile delivery for multiple pin codes.
- Managed delivery partners, routing, capacity planning, and daily execution to meet OTD and cost targets.
- Reduced delivery failures and customer complaints through process improvement and tighter controls.
- Drove partner compliance, attendance, and productivity across peak and non-peak periods.
- Prepared and analyzed daily MIS, dashboards, and action trackers.
- Champion continuous process audits and reconciled inventory across locations, ensuring alignment with internal controls and minimizing discrepancies during operational cycles.
Manager
Reliance Retail Ltd. Reliance SMART
09.2020 - 08.2022
- Managed multi-department retail operations, inventory accuracy, manpower, and customer service.
- Controlled shrinkage, wastage, and operational costs, ensuring profitability.
- Ensured high fill rate and product availability, aligned with customer demand.
- Built high-performing teams through training and performance management.
Restaurant Excellence Manager
Burger King India Pvt. Ltd. BURGER KING
09.2015 - 09.2020
- Ran a successful restaurant by overseeing daily operations, including scheduling labor, ordering food and supplies, and managing the restaurant team.
- Led full restaurant operations with ownership of P&L, manpower, service levels, and compliance.
- Managed teams of 50+ employees, driving productivity and service excellence.
- Improved speed of service, order accuracy, and customer satisfaction.
- Controlled food cost, wastage, and inventory variances.
- Streamlined quality assurance processes by implementing regular audits and standardizing operational checklists, elevating health, safety, and brand compliance across multiple restaurant units.
Team Member-Assistant Restaurant Manager
KFC
09.2011 - 09.2015
- Progressed from frontline role to Assistant Manager through strong operational performance.
- Supported shift operations, inventory control, and customer experience.
- Assisted in training and supervising team members.
- Streamlined shift closing procedures by standardizing cash reconciliation and end-of-day reporting, strengthening operational accuracy and accountability.
Education
MBA -
2017
Skills
Last mile logistics
OTD and SLA adherence Productivity optimization Fill rate management Order accuracy assurance
Workforce planning Shift and roster management
Cost control and waste management Shrinkage reduction strategies
Vendor and partner management
Root cause analysis Process optimization Continuous improvement
Customer experience Escalation management
Safety and compliance management Process adherence and improvement Regulatory compliance oversight
Problem-solving and decision-making Interpersonal skills Critical thinking
Inventory management and SAP Customer service Microsoft Office suite Internet applications
AWARDS & HONORS
Received the appreciation letter by the State Head for achieving the Jio Mart delivery within 100% SLA. Reliance Smart, Increased the Jio Mart delivery Business by 50%., Received Incentives for giving the minimum picking speed as standard., Less Customer Complaints in the region., Achieved the highest score in Financial Excellence Audit, Restaurant Excellence Review of the store in Burger King., Awards and Honors Amazon, Best Operations Performance Award – Recognized for consistently meeting and exceeding SLA, productivity, and quality targets in a high-volume operations environment., Customer Excellence Recognition – Awarded for driving improvements in OTD, order accuracy, and customer satisfaction through process discipline and team coaching.
Timeline
Team Lead - Operations - Amazon Transportation and Services Pvt. Ltd. amazon
09.2023 - Current
Hub-Operations Manager - Flipkart Internet Pvt. Ltd. Flipkart
08.2022 - 09.2023
Manager - Reliance Retail Ltd. Reliance SMART
09.2020 - 08.2022
Restaurant Excellence Manager - Burger King India Pvt. Ltd. BURGER KING
09.2015 - 09.2020
Team Member-Assistant Restaurant Manager - KFC
09.2011 - 09.2015
Indian Institute of Business And Administration - MBA,