Azar Shaikh
Mumbai
Summary
Dynamic professional with a proven track record at Powerweave Software Service Ltd and Wipro BPO, excelling in order processing, quality control, and advanced customer support. Skilled in Excel spreadsheets and recordkeeping, I have effectively trained teams and improved operational workflows, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Back Office Executive
Powerweave Software Service Ltd
Mumbai
07.2021 - Current
- Responsible for entering and processing various types of orders (SureShip, Standard), training new team members on operational procedures, and assigning orders to other entrants to ensure smooth workflow and timely completion.
- Additionally, pull and share quality check reports with operations managers, and track and report the order count for other entrants.
Senior Associate
Wipro BPO
Mumbai
11.2016 - 10.2019
- Worked as a Senior Associate at Wipro, handling calls in the British Telecom process. Provided troubleshooting assistance to customers regarding broadband and internet service issues, ensuring timely and effective resolution of technical problems.
- Worked in the Jio process, handling escalation calls and providing advanced support to resolve complex customer issues. Served as a Subject Matter Expert (SME), assisting team members with troubleshooting and ensuring high-quality customer service.
Education
Bachelor of Science - Computer Science
A.S.C College Naldurg
Naldurg02-2025
Skills
- Typing speed
- Recordkeeping
- Excel spreadsheets
- Reports of Qc and Entrants
Languages
Hindi
First Language
Marathi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Timeline
Back Office Executive
Powerweave Software Service Ltd
07.2021 - Current
Senior Associate
Wipro BPO
11.2016 - 10.2019
Bachelor of Science - Computer Science
A.S.C College Naldurg
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