Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Domain Knowledge
Timeline
Generic
Azeeza Banu S

Azeeza Banu S

Bengaluru,KA

Summary

CSPO and SAFe Agile 5.0 certified Product Manager and Scrum Master with 9+ years of multidomain experience. Skilled in critical decision-making, deadline management, and team reviews. Expertise in analysis, quantitative problem-solving, committed to driving company growth and implementing improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Product Manager, Scrum Master

Atlas Systems Pvt Ltd
04.2024 - Current
  • Documented and designed the entire AI enabled PSMF process and helped customer understand the functionalities to certify their vendors.
  • Customized Comply Score a TPRM product to provide SaaS services to BMS.
  • Documented the features and user stories for a new product NextGen, which is an AI enabled product to update Provider’s directories and include complete risk assessment process starting from engagement creations, associating vendor users, risk calculation, risk mitigation, due diligence report and dashboard designing.
  • Managed the complete account from delivery stand point of view along with managing contract renewals and customer engagements.
  • Engaged in sales pitches and created case studies of BMS to market the Comply Score product.
  • Re-energized stagnant client portfolio, boosting revenue by 18% in first year.
  • Served as primary point of contact for a base of over 200 clients, maintaining a 97% retention rate.
  • Led successful negotiations for contract renewals, resulting in a 10% increase in average deal size.

Product Specialist

Giant Eagle India GCC
01.2021 - 03.2024
  • Implemented a brand new feature prescription refill called 'Refill Now' both on web pharmacy and pharmacy App.
  • Assisted Giant Eagle Pharmacy team in gathering the requirements for COVID and Influenza vaccine specific features on Giant Eagle Web Pharmacy.
  • Developed a very specific requirement 'Guests and Team Members receiving their flu vaccine at a Giant Eagle Pharmacy will receive $5 in rewards loaded to their Advantage Card within 24 hours of vaccination.'
  • Increased Loyalty program product efficiency by 20% through innovative strategies (Introduction of Advantage Card) in collaboration with Eagle Eye.
  • Managed product backlog and prioritization, ensuring alignment with strategic business goals.
  • Collaborated with interdisciplinary teams to drive IoT based product development for Giant Eagle’s Stores at US.
  • Developed various new successful product features.
  • Assisted junior product managers and Business Analysts in strategizing for optimizing product performance.
  • Led the development and launch of a new Loyalty Program platform, which server's rewards, coupons, and perks to more than 3+ million customers.
  • Managed a cross-functional team of ten, including engineers and designers, to deliver the project on time and under budget.
  • Led user research initiatives that informed product improvements, enhancing user experience and satisfaction.
  • Supported senior product managers in roadmap planning and execution.
  • Conducted agile development processes, sprint planning and review meetings.

Business Analyst

Tek Systems Global Services
05.2018 - 01.2021
  • Built HEAR2.0 (Health Eligibility and Reporting System) for SISC [ Self-Insured Schools of California (SISC) is a Joint Powers Authority (JPA) administered by the Kern County Superintendent of Schools Office (KCSOS) and administers premium billing services for approximately 450 school districts across California].
  • Collaborated with the following Health Insurance providers to ensure the seamless availability of policies and offers.
  • Collaborated with Blue Cross, Blue Shield, Kaiser Permanente and SMNSA, Vision Service Providers (VSP), Medical Eye Services (MES), Delta Dental, Navitus Health Solutions, Mutual of Omaha, MOU.
  • Implemented 'The Level app' for Medtronic's (Cardiovascular division) to help their patients to track their Physical activity, Medicines and Overall, wellbeing.
  • Implemented a KYC system called SISCConnect for Kern County Superintendent of Schools, to manage their patients KYC details and Insurance related documents.
  • Conducted agile development processes, sprint planning and review meetings.
  • Led user experience team, who were the skeleton for the quality product development.

Consultant

Unisys India Global Services
11.2016 - 04.2018
  • Developed the new feature to accommodate cargo bookings for 'Lufthansa Airways' in CPS (Cargo Portal Services).
  • CPS is the world's most popular air cargo Internet portal that Helps to effectively manage and plan cargo for flights, significantly improves customer service by tracing shipments statuses, providing flight details and movement updates, keeping customers informed about space available on future flights. Processes AWBs, load plans, barcode labels, etc.
  • Assisted junior product managers and Business Analysts in gathering requirements for EDI file processing in CPS.
  • Conducted agile development processes, sprint planning and review meetings.
  • Developed RCS reports for CPS-Heart, a system that captures the critical incidents to be fixed at the give SLA.

Business Analyst

Aufait Technologies Pvt Ltd
12.2015 - 08.2016
  • Developed KYC management system for C3-Edenred, this application is used to store required documents such as passport, UAE visa, and Emirates ID copies, as well as documents related to corporate clients such as Trade license and Signatories, form, easily and securely and to be able to retrieve those documents (on demand) through a web application.
  • Further, access will be restricted to unauthorized users.
  • Handled the completed project of C3-Edenred KYC Document Management System from Problem statement to Launch.
  • Developed/Improved multiple CRM systems for Oman Air.
  • Some of them are Oman Air HR DOR DMS, Oman Air CRM.
  • Developed and Launched Aramco Planning and Co-Ordination Tool (ARC-CO) for Aramco Oil and Gas company.
  • ARC-CO is internal monitoring and reporting tool used internally by the Aramco Chemical Research and Development team, which tracks the participant's information, area of progress, and other research-related content.
  • The tool is built using SharePoint and .net customization.

Quality Assurance Analyst

JRD Systems Pvt Ltd
09.2014 - 12.2015
  • Performed End-to-End testing of DSA (Driver Safety Application) for Gordon Food Services. DSA Helps to effectively manage and plan cargo for flights, significantly improves customer service by tracing shipments statuses, providing flight details and movement updates, keeping customers informed about space available on future flights. Processes AWBs, load plans, barcode labels, etc.
  • Created comprehensive test plans, wrote, and maintained test cases/scripts resulting in at least 30% increase in testing efficiency
  • Assisted in creating traceability matrix documents based upon project requirements, resulting in better transparency and clarity among project stakeholders
  • Performed functional and exploratory testing on multiple projects
  • Assisted in the creation and maintenance of test cases/scripts based on project requirements
  • Collaborated with other team members to ensure the success of projects, resulting in the timely delivery of high-quality projects.

Associate

Aditya Birla Pvt Ltd
04.2013 - 02.2014
  • Assisted in the creation and maintenance of test cases/scripts based on project requirements
  • Assisted in the creation and maintenance traceability matrix documents based on project requirement.
  • Collaborated with other team members to ensure the success of projects, resulting in the timely delivery of high-quality projects.

Education

B.E - Computer Science

Rajiv Gandhi Institute of Technology
01.2012

II PUC -

SSEA Govt PU College
01.2008

SSLC -

SSEA Govt High School
01.2006

Skills

  • Proficient in ADO
  • SharePoint content management
  • Skilled in creating Visio layouts
  • Balsamic reduction expertise
  • Proficient in JBoss BPM
  • InVision proficiency
  • Experience with Mirror Board in Tableau
  • Qlik proficiency
  • JIRA management
  • Bug tracking proficiency
  • Confluence expertise
  • Sales team product training
  • Quantitative research and interpretation
  • Administrative coordination
  • Stakeholder-focused business analysis
  • Market positioning expertise
  • User-centered prototyping
  • Strategic business planning
  • Risk analysis expertise
  • Contract negotiation expertise
  • Comprehensive understanding of products
  • Strategic product launches

Certification

  • CSPO- Safe Agile Certified Product Owner, 1929080
  • Scaled Agile Certification, 74463993-9718

Accomplishments

  • Featured on Atlas Careers as the best employee of 2024
  • Being the 1st employee of e-Commerce division, I was featured on Giant Eagle's Careers Page.
  • Lead WBRG team at Giant Eagle
  • I was part of GCC constructing team India and helped in setting up the Market District and Technology teams in India for Giant Eagle GCC
  • Spot Award for 'Best Business Analyst' for the excellent requirement deliverables for 'Catering Admin Portal'
  • Scaled Agile 5.0 (SAFe) certified Scrum Master
  • Won an award as 'Client Recognized Business Analyst' for the year 2017 in CSAT/NPS Survey.
  • Won second place in Software Product Idea presentation, conducted by Aufait Technologies Pvt Ltd Bengaluru.

Domain Knowledge

  • Life Sciences
  • AI
  • Cybersecurity
  • TPRM
  • HealthCare
  • Pharmacy
  • Air Cargo
  • Health Insurance
  • Supply Chain
  • CRM and ERP
  • E-Commerce
  • Retail
  • IoT
  • Oil and Gas

Timeline

Product Manager, Scrum Master

Atlas Systems Pvt Ltd
04.2024 - Current

Product Specialist

Giant Eagle India GCC
01.2021 - 03.2024

Business Analyst

Tek Systems Global Services
05.2018 - 01.2021

Consultant

Unisys India Global Services
11.2016 - 04.2018

Business Analyst

Aufait Technologies Pvt Ltd
12.2015 - 08.2016

Quality Assurance Analyst

JRD Systems Pvt Ltd
09.2014 - 12.2015

Associate

Aditya Birla Pvt Ltd
04.2013 - 02.2014

II PUC -

SSEA Govt PU College

SSLC -

SSEA Govt High School

B.E - Computer Science

Rajiv Gandhi Institute of Technology

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Azeeza Banu S