Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
ResearchAssistant
Azhar Sheikh

Azhar Sheikh

Bangalore Urban

Summary

With over eight years of experience across various industries, I am passionate about delivering impactful solutions and driving growth. I hold certifications in SQL for Data Analysis, Tableau for Data Science, Excel for Business Analysis, Data Science, and Power BI, alongside advanced Excel skills that enable me to generate insights and make informed decisions. As an Associate Manager, I have successfully managed vendors, streamlined operations, and contributed to strategic initiatives. My strengths lie in cross-functional leadership and process innovation, where I have propelled projects that enhanced customer satisfaction and retention. I am dedicated to continuous skill enhancement for personal development and making a positive impact on organizations.

Overview

9
9
years of professional experience
5
5

Certificates

3
3

Languages

3
3

Years of Post-Secondary Education

Work History

Associate Manager

Razorpay
08.2023 - 07.2024
  • Team Management and Process Optimization Lead
  • Oversaw the performance and management of an outsourced team, ensuring alignment with company goals.
  • Managed a dedicated in-house team of 7 members focused on handling P0 merchants.
  • Defined and tracked individual KPIs, ensuring team members met performance targets.
  • Implemented quality assurance processes within the team to maintain high standards of service.
  • Coordinated with cross-functional teams (Banking, Finance, Tech, Product, Engineering) to streamline processes and address cross-departmental needs.
  • Developed and executed process improvement initiatives, enhancing efficiency and effectiveness.
  • Conducted regular one-on-one feedback sessions to support team development and address individual performance.

Business Lead - Street Food

Bundl Technologies Private Limited (Swiggy)
10.2020 - 01.2023
  • Enhanced vendor performance and product/category metrics while leading a team of 5 Account Managers and improving vendor metrics through targeted training.
  • Boosted team productivity with efficient project management and ensured timely, accurate invoice verification and payments.
  • Expanded market share by identifying new business opportunities and forging strategic partnerships.
  • Managed the end-to-end onboarding process for street food vendors.
  • Streamlined vendor communications across SMS, Email, and WhatsApp.


Business Lead - Ads Monetization

Bundl Technologies Private Limited
10.2020 - 01.2023
  • Conducted data analysis, generated reports, and regularly monitored key business metrics to meet daily, weekly, and monthly data requirements.
  • Identified and tracked essential metrics to align with business goals, leading a team of 3 MIS for reports and ad hoc requests.
  • Collaborated with business, product, and data engineering teams to improve data accuracy and completeness through continuous feedback.
  • Managed the Weekly Billing Exclusion process and ledgers for partners with monthly payment arrangements, handling payment deductions and finance-related issues.
  • Resolved escalations forwarded by the Support team, ensuring timely solutions for unresolved issues.

Senior Executive

Bundl Technologies Private Limited
03.2017 - 03.2020
  • Part of Launch team of Swiggy POP, Involved in streamlining processes
  • Held the responsibility for item creation and image tagging, collaborating closely with City Teams, Photographers, and the Catalog Team.
  • Responsible for Menu Curation, Menu Scheduling, Polygon Creation.
  • Centrally oversaw the launch of Swiggy POP in multiple cities.
  • Efficiently handled various vendor and customer communications through email, SMS, and WhatsApp platforms.

Senior Executive

Bundl Technologies Private Limited
05.2015 - 03.2017
  • Managed and resolved refund queries, ensuring customer satisfaction.
  • Handled Pro-Active and Re-Active surprises to boost customer retention.
  • Coordinated customer surveys for service improvement and arranged call backs for distressed customers.
  • Prepared and audited daily, weekly, and monthly refund and recovery reports.

Education

Bachelor of Commerce -

Sabarmati University
01.2022

2nd PUC -

Old Fort PU College
Bengaluru, India
03.2012

High School Diploma -

Old Fort High School
Bengaluru
03.2009

Skills

  • Team Leadership and Management
  • Performance Management
  • KPI Development and Tracking
  • Quality Assurance Implementation
  • Cross-Functional Coordination
  • Process Improvement and Optimization
  • Customer Satisfaction Enhancement
  • Time Management and Schedule Adherence
  • Sales Lead Qualification and Optimization
  • Problem-Solving and Analytical Thinking
  • Effective Communication and Feedback
  • Project Management
  • Customer Support and Service Excellence
  • Strategic Planning and Execution

Certification

SQL For Data Analysis

Tableau for Data Science

Excel For Business Analysis

Data Science

Power BI

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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