Azharuddin Shaikh
Team Leader
Mumbai,Maharashtra
Summary
- Committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
- Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Online Billing Lead (Team Leader), Order to Cash
SYX Services Private Limited
Mumbai
05.2022 - Current
- Created detailed reports on accounts receivable, customer payments and aging summaries.
- Assisted with the development of internal policies and procedures related to billing.
- Maintained up-to-date knowledge of industry trends, regulations, best practices and technology developments relevant to job duties.
- Communicated regularly with customers regarding outstanding balances or other billing issues.
- Verified accuracy of all documents related to billing process prior to submission.
- Identified discrepancies between invoices and contracts and took corrective action accordingly.
- Performed data entry into various software systems related to accounts receivable functions.
- Analyzed current billing processes for potential improvement opportunities.
- Collaborated closely with accounting department to reconcile accounts receivable ledger.
- Resolved customer inquiries related to billing issues in a timely manner.
- Generated periodic reports on unpaid invoices for follow-up purposes.
- Ensured accuracy of all invoices before sending them out to customers.
- Processed manual adjustments when necessary due to errors or changes in contract terms.
- Provided training to new staff members on billing processes and procedures.
- Led team members in resolving complex customer billing disputes.
- Developed and maintained billing procedures to ensure accurate invoicing and timely payment.
- Managed all payments processing, invoicing and collections tasks.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Contacted vendors to follow up on late invoices.
Owner
Unitec Broadband Services
Mumbai
01.2021 - 01.2022
- Handling of customer complaints
- Payment collections
- Maintaining of Accounts & Expenses
- Invoice generating
- Stock entries.
Free Lancer
Online Registration works
Mumbai
01.2020 - 01.2021
- Company Incorporation of Private LTD, Public LTD, Nidhi LTD through MCA
- Certificate of Incorporation(Gumasta)
- UDYAM Registration
- UAN.
Senior Officer- Retail Liabilities
FINCARE SMALL FINANCE BANK
01.2019 - 01.2020
- Worked as a Senior Officer- Retail Liabilities for 10 months at Fincare Small Finance Bank
- Generate new calls(leads)
- Opening Current/Savings A/c
- Provide Customer Service
- Marketing for CASA values(Fundings)
- Marketing for FDs/RDs.
Sr. Sales & Marketing Executive
KGNA GARMENTS
Mumbai
01.2015 - 01.2019
- Worked in a family business of readymade garments, Manufacturing of ladies suits.
- Marketing of new samples.
- Handling orders and deliveries.
- Payment collections.
Customer Service Associate
FIRSTSOURCE SOLUTIONS LIMITED
01.2014 - 01.2015
- Worked as a Customer Service Associate for Mortgage Operations Process (U.K Retail Banking)
- Processing mortgage loan applications, setting up of mortgage accounts & customer operations which deals with responding to different kinds of customer requests e.g.- amending customer’s monthly mortgage payments, refunding excess payments etc
- Trained in multi-process with regards to the UK banking sector
- Handling of escalations by junior team members.
Education
BBA - Marketing
Kirandevi Saraf Institute of Management Studies
Mumbai, MH04-2013
Some College (No Degree) - Commerce
Nirmala Memorial Foundation College
Mumbai, MH02-2010
High School Diploma -
Queen Mary's High School
Thane, MH03-2008
Skills
- Collections Management
- Dispute Resolution
- Invoice Processing
- Customer Communication
- Account Reconciliation
- Accuracy and Precision
- Database updates
- Account Management
- Financial Reporting
- Spreadsheet Management
- Customer Service
richkingas@gmail.com
Mobile
+919867869420
Strengths
- Positive Attitude
- Quick learner
Field Of Interest
- Operations
- Clerical/Administration
- Customer Service
- Back office
- Sales & Marketing
Personal Information
- Passport Number: L6047398
- Passport Date Of Issue: 12/13/13
- Passport Place Of Issue: Mumbai
- Passport Expiry Date: 12/12/23
- Father's Name: Ziauddin Shaikh
- Date of Birth: 04/28/93
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
Hobbies and Interests
Learn and Gain knowledge by doing factual research.
Disclaimer
I hereby declare that the above mentioned information is correct up to my best knowledge and I bear the responsibility for the correctness of above mentioned particulars.
Timeline
Online Billing Lead (Team Leader), Order to Cash
SYX Services Private Limited
05.2022 - Current
Owner
Unitec Broadband Services
01.2021 - 01.2022
Free Lancer
Online Registration works
01.2020 - 01.2021
Senior Officer- Retail Liabilities
FINCARE SMALL FINANCE BANK
01.2019 - 01.2020
Sr. Sales & Marketing Executive
KGNA GARMENTS
01.2015 - 01.2019
Customer Service Associate
FIRSTSOURCE SOLUTIONS LIMITED
01.2014 - 01.2015
BBA - Marketing
Kirandevi Saraf Institute of Management Studies
Some College (No Degree) - Commerce
Nirmala Memorial Foundation College
High School Diploma -
Queen Mary's High School
Similar Profiles
Barani KonarBarani Konar
Customer Expert Officer at SYX Services Pvt. Ltd.Customer Expert Officer at SYX Services Pvt. Ltd.
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited