Azil K B
Bengaluru
Summary
Across my diverse roles in corporate travel, operations, and customer service, I have consistently delivered value by streamlining processes, ensuring compliance, and enhancing customer satisfaction. From managing accurate travel bookings and verifying documentation to coordinating background verifications and resolving client queries, I’ve demonstrated adaptability, attention to detail, and a strong commitment to service quality. My ability to collaborate with cross-functional teams, handle high volumes of tasks, and drive operational improvements has led to increased efficiency, reduced errors, and improved overall client experience in every position I’ve held.
Overview
8
8
years of professional experience
Work History
Senior Associate- Corporate Travel
BCD Travel Management Company SSC Bangalore
09.2023 - Current
- Experienced in ticket verification, itinerary accuracy, and compliance with airline regulations. Skilled in coordinating with passengers, airlines, and travel consultants to ensure smooth booking processes. Proficient in handling ticket modifications, refunds, and documentation while maintaining quality assurance and adherence to corporate travel policies.
Operation Analyst
First Advantage
05.2022 - 05.2023
- Experienced in background verification and validation, conducting high-volume calls to confirm candidate employment details. Skilled in client coordination, case management, and maintaining accurate documentation. Proficient in ensuring compliance, identifying discrepancies, and handling confidential data securely. Adept at reporting, process improvement, and maintaining professional communication with stakeholders.
Messaging Expert Inbound SALES (Process: Optus Australia)
[24]7.ai
03.2021 - 03.2022
- Experienced in customer interaction, sales, and service support, handling inbound queries and recommending suitable Optus products. Skilled in cross-selling, issue resolution, and ensuring a smooth buying experience. Proficient in CRM tools, order processing, and maintaining accurate records while delivering high-quality customer service.
Administration Executive
Excel Enterprises
08.2017 - 12.2020
- Experienced operations professional with expertise in compliance, reporting, and quality assurance. Skilled in overseeing documentation, conducting audits, and ensuring adherence to company policies. Proficient in preparing operational reports, coordinating billing processes, and collaborating with cross-functional teams. Adept at process improvement, issue resolution, and maintaining seamless office and telecalling operations.
Education
BBA - Human Resource Management
Amity University Bangalore
01.2017
Skills
- Sabre
- Ticketing
- Fare Rules
- Ticket Exchange
- GDS
- Jarvis
- CSPI
- MS Office
- Teamwork skills
- Problem solving
- Adaptability
- Leadership
- Quick learner
- Positive attitude
LINGUISTIC SKILLS
English
Malayalam
Hindi
Tamil
Hobbies and Interests
Gardening, Badminton, Riding
ACHIVEMENTS & EXTRA CURRICULAR ACTIVITIES
Was a part of District Badminton Team. Participated in National level Karate championship. Participated in international level sports conducted by AMITY University (Sangathan). Participated in State Level Youth Festivals and won prizes.
Disclaimer
I hereby declare that all the above mentioned details are true and correct in my knowledge and belief. Date : Place : Bangalore Azil K B
INTERNSHIPS
- Mansukh Securities and Trading Solution - June 2016 to July 2016
- LKP Securities - June 2017 to July 2017
Timeline
Senior Associate- Corporate Travel
BCD Travel Management Company SSC Bangalore
09.2023 - Current
Operation Analyst
First Advantage
05.2022 - 05.2023
Messaging Expert Inbound SALES (Process: Optus Australia)
[24]7.ai
03.2021 - 03.2022
Administration Executive
Excel Enterprises
08.2017 - 12.2020
BBA - Human Resource Management
Amity University Bangalore