Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Work Availability
Work Preference
Generic
Azim Patel

Azim Patel

Real Estate +91-9930092908
Mumbai,MH

Summary

  • Dynamic sales professional with a proven track record at Guardians and Anarock, excelling in sales forecasting and client engagement.
  • Successfully developed pricing strategies that maximized profitability, while cultivating strong relationships with key decision-makers. Adept at market analysis and team collaboration, driving significant growth in luxury real estate sales.
  • Disciplined professional known for recruiting gifted sales team members. Determined and polished with background in mentoring and training employees to achieve established goals. Smart Assistant Sales Manager promoting many years of expertise.
  • Results-driven Assistant Sales Manager known for high productivity and efficient task completion. Specialized in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability to drive sales growth and achieve targets.
  • Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

17
17
years of professional experience
5
5
Certification

Work History

Assistant Sales Manager

Guardians Luxury SoBo - Walkeshwar (6 Crystal) & Worli (Avighna Group) - Bandra W - Juhu Location
Mumbai
10.2023 - 01.2024
  • Worked on two projects: one project as Pre-Launch in Worli, and another Nearing Possession project in Walkeshwar for different developers, such as Avighna Group – Worli and 6 Crystal Walkeshwar.
  • Meet CPs in SoBo’s till Western Suburb, Prime Bandra W - Juhu, in a dedicated location, and after regular follow-up with CPs is done, they come to the site for the site presentation and start working on our project.
  • Created marketing materials including brochures, flyers, and presentations for potential customers.
  • Developed pricing models that maximize profitability while meeting customer needs.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Identified opportunities to expand existing customer base through cross-selling initiatives.
  • Cultivated strong relationships with key decision makers within target markets.
  • Provided technical advice or assistance regarding product features or specifications.
  • Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
  • Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
  • Coordinated sales team efforts to achieve quarterly sales targets.
  • Conducted market research to identify new sales opportunities and potential customers.
  • Provided regular sales reports to the sales manager, highlighting achievements and challenges.

Sales Manager - Luxury Residences

Anarock - Byculla - Piramal Aranya & Andheri (Lodha Acenza)
Mumbai
07.2022 - 03.2023
  • Worked on two launches for different developers, such as Piramal Aranya in Byculla and Lodha Acenza in Andheri E.
  • Meet CPs in the Western Suburb in a dedicated location, Andheri West, and after regular follow-up with CPs is done, they come to the site for the site presentation and start working on our project.
  • It is our responsibility to ensure all the support is given to the channel partners, such as Tele Calling, SMS Support, Digital Kit, Standee, Brochures, etc.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Established relationships with key clients, while maintaining existing customer base.
  • Achieved company growth and brand development through market expansion and sales.
  • Resolved customer complaints regarding sales and service.
  • Conducted market research and reported on competitors.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Senior Sales Sourcing & Closing Manager

Guardians - Western Zone - Malad West (Auris Serenity Tower 3 / Ilaria / Clara Project)
Mumbai - Western Zone
07.2021 - 06.2022
  • Worked on three phases, such as Serenity Tower 3, Ilaria, Clara, and the Pre-Launch, Launch, and Sustenance phases.
  • Meet CPs in the Western Suburb in a dedicated location, Andheri West - Bandra West location, and after regular follow-up with CPs is done, they come to the site for the Site Presentation and start working on our project.
  • It is our responsibility to ensure all the support is given to the channel partners, such as Tele Calling, SMS Support, Digital Kit, Standee, Brochures, etc.
  • Did the closures, such as spot bookings on pre-launch and launch days, and on regular follow-ups, ensure that the revisits are done on site?
  • The VDNB data generated daily has a target of doing follow-ups and lining up for revisits on weekends.
  • Source new CP month-on-month.
  • Follow up with the clients and CPs on the clients' leads generated through and/or from digital marketing.
  • Co-ordinate with the CPs and provide the options available to the customers on CLP, Builder, and Bank Subvention.
  • I worked on Kanakia Future City in Powai from July to October and was on-site with the pre-sales team for telecalling.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Assistant Sourcing Partner

Citygains - Chembur
Mumbai
03.2020 - 04.2021
  • Cultivated long-term relationships with existing clients through consistent communication efforts .
  • Built a network of contacts within relevant industries which enabled access to valuable resources .
  • Do the market research, meet with the developers, and understand their project, and accordingly start a digital campaign for lead generation.
  • Handled digital marketing and made sure the leads generated from online sources are given proper callbacks, understanding the clients' requirements, checking the price range, and accordingly recommending the project, ensuring the site visit is done accordingly.
  • Post-SV, follow up with clients religiously for bookings based on clients' interest in the project.
  • Post the recurring follow-up, convert the client for booking.
  • Make sure all the project details are uploaded on the online portals and microsite, and ensure the leads flow is properly generated.
  • Take regular follow-ups from the sourcing and closing manager of every client who visited the site.
  • Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates. in order to make informed decisions regarding future initiatives.

Sourcing Manager

Estansa Realty (Mandate - Closed), Vanaya Realty & Nivasa Developers (Lonavala & Pune Kondhwa)
Mumbai - Lonavala - Pune
11.2019 - 02.2020
  • Researched industry trends to identify emerging technologies or innovative products that could improve operational efficiency. Meet CPs in the Central and Navi Mumbai locations, and inform and update them about our second homes available in Lonavala and Pune (Kondhwa), and provide project information, return on investment annually, renting of houses, and other benefits.
  • Source and activate new CPs month on month.
  • Booking appointments with direct clients on calls, meeting at their residence or office, and educating them on the benefits and annual return on investment and annual rental models.
  • Follow up with CP and direct client leads generated through digital marketing for site visits.
  • Make sure that once the clients' EOI is taken, the site visit arrangement is done accordingly.
  • Coordinate with CPs, and provide the options available to the customers for either buying or renting a home, and generating a passive income from property.
  • Guide clients on the rental model revenue, and how we can generate 6-9% annually through property.

Senior Customer Relationship Manager

LodhaGroup – IGS (Sustenance & Possession Dept)
Mumbai - Thane
11.2017 - 10.2019
  • Handling of sustenance clients/customers, post-sales, till possession through vis-à-vis interaction in the office, calls, and e-mails for Mumbai, Thane - AMARA, and Palava – Sienna & Savvana Downtown projects.
  • Help in understanding the payment schedule and/or cost sheet, and if there is any discrepancy, then provide clarification and resolutions.
  • If there is any concern a customer faced after the demand was raised, then provide end-to-end resolutions.
  • Payment confirmation and sharing of receipts, both soft and hard copies.
  • Disputes in demand and/or payment receipts.
  • Help the customer in providing a resolution in the CSS portal.
  • Back-to-back demand raised and possession updates, timelines.
  • Unit transfer process.
  • Name transfer process.
  • Cancellation process.
  • Refund Process.
  • Escalation calls and emails.
  • Collection Targets – (25 to 30 crores monthly)
  • Cross-selling to existing customers to upgrade units and generating fresh leads from existing customers.
  • NPS calling activity is done on detractor or negative ratings given by customers, providing complete resolution, and converting from detractor to promoter or positive customer.
  • Interest and DPAC waivers if the customers are eligible within the limits and policy.
  • Understanding of the RERA procedure and guidelines.
  • Coordination with all the internal teams if there is a resolution needed (SAP, Loan Docs, IT Dept, Accounts Team for payment updating, sales team if any dispute concerns at the time of booking).
  • Request for miscellaneous documents (TDS challan, payment schedule, statement of accounts, architect certificate, my gain statement, etc.).

Sales Executive Intern

Patel Estate Agency (Closed) - Kalina
Mumbai
05.2016 - 09.2017
  • Assisted in developing promotional materials such as brochures, flyers, posters.
  • Participated in team meetings to discuss progress on current projects.
  • Collaborated with the Sales Manager to establish key performance indicators.
  • Researched competitors' products, pricing, and market share information to identify opportunities for growth.
  • Conducted market research activities such as surveys and focus groups to collect data on customer needs.
  • Developed an understanding of company policies and procedures related to sales processes.
  • Supported the sales team in preparing presentations and sales pitches for prospective clients.
  • Conducted marketing research to develop growth strategies.

Tier 3 - easyJet Airline UK - Intelenet Global

Authorization, Disruptions, Escalations, Cancellations, UK-EurAirport Authorities Coordination, etc.
Mumbai
12.2011 - 04.2016
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive. Manage a team of 8 to 12 senior members.
  • Manage a team of 10 to 12 senior members. Agents responsible for dealing with customer service and escalations.
  • Take judgment calls and decisions for critical cases.
  • Liaise with airport liaison officers in the UK during disruptions and airport escalations.
  • Provide timely, quality, and performance feedback.
  • Manage and control site agent errors.
  • Conduct product knowledge tests for team members.
  • Manage teams with different internal departments.
  • Handle inbound calls and emails, and address the concerns raised by customers.
  • Post the booking of flight tickets, ancillary services, hotel packages, and travel insurances booked, provide resolution.
  • Provide a good customer experience (CSAT & DSAT).

Analyst to Team Leader - Reporting to Co. Director

i4 Research Analysis Pvt. Ltd - Dubai & London City Traffic Planning and Management Govt. Contract
Mumbai
07.2007 - 09.2011
  • Maintained accurate records of all data collected during analysis processes.
  • Analyzed key performance indicators to identify effective strategies.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored project progress and adjusted plans as needed to meet goals on time and within budget.
  • Analyzed data from various sources including surveys, market research, customer feedback. to inform decision making process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Graduate - Business Management Studies (BMS) - International Finance

Mumbai University
Kalina
05-2011

HSC - English / BK/ OC

Public English Junior College - Maharashtra Board
Santacruz East
06-2007

SSC - English

Indian Airlines Ideal School - Maharashtra Board
Kalina
06-2005

Skills

  • Sales forecasting
  • Market analysis
  • Customer relationship management
  • Pricing strategy
  • Client engagement
  • Team collaboration
  • Problem solving
  • Interpersonal communication
  • Project coordination
  • Goals and performance
  • Cross-selling strategies
  • Negotiation skills
  • Closing strategies
  • Sales team evaluations
  • Revenue monitoring
  • Team management
  • Competitor analysis
  • Presentations and meetings
  • Trade show participation

Affiliations

  • Team leader takes ownership, is a decision maker, has attention to detail, possesses communication skills, and has positive Excel knowledge, etc
  • Have an update on the market pulse, market sentiment, and the trend in the luxury market
  • Know the market in depth and the customer behavior of the prime luxury residences
  • Have a good understanding of customer behavior, and have closely worked with the elite profiles
  • Understanding of the real estate business, market trends, updates, and SFDC practices.

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Arabic
Beginner
A1

Accomplishments

  • Closed the deal in Guardians SoBo Luxury Market, Walkeshwar, 6 Crystal, in coordination with the sales head at a price of 19.45 Cr for a 2,200 sq. ft. bare shell single flat, single-floor inventory
  • Closed the real estate deal and generated the revenue for Anarock for Lodha Acenza - 7.50 Cr, launch phase
  • Closed deals in the Guardians Mandate - Launch project - Auris Ilaria and Clara - Malad West, sold 1 BHKs, 2 BHKs, and 3 BHKs, and generated revenue of 12.50 Cr in total, with the ticket size from 1.00 Cr, and total revenue generated overall is 12.50 Cr in the launch phase
  • The overall team of Guardians in the launch phase achieved a total revenue of 105.00 crores
  • Quality champion in overall sustenance, service desk
  • Highest quality performer in sustenance service desk
  • Quality champion in achieving the monthly collection of 25.00 crores in the sustenance phase in Lodha IGS, Thane

Certification

  • As per the MahaRERA mandatory guidelines, I cleared the RERA examination in 2024 under the NAREDCO - REMI team and have the RERA certificate
  • MahaRERA understanding, knowledge of rules and regulations
  • Currently pursuing the AI and digital marketing course from a reputable organization
  • I have started to learn and understand the Dubai real estate market, Dubai RERA rules and regulations, GCC market, and what the future opportunities are in this market for investors, and why the world is parking their funds in Dubai real estate.

Timeline

Assistant Sales Manager

Guardians Luxury SoBo - Walkeshwar (6 Crystal) & Worli (Avighna Group) - Bandra W - Juhu Location
10.2023 - 01.2024

Sales Manager - Luxury Residences

Anarock - Byculla - Piramal Aranya & Andheri (Lodha Acenza)
07.2022 - 03.2023

Senior Sales Sourcing & Closing Manager

Guardians - Western Zone - Malad West (Auris Serenity Tower 3 / Ilaria / Clara Project)
07.2021 - 06.2022

Assistant Sourcing Partner

Citygains - Chembur
03.2020 - 04.2021

Sourcing Manager

Estansa Realty (Mandate - Closed), Vanaya Realty & Nivasa Developers (Lonavala & Pune Kondhwa)
11.2019 - 02.2020

Senior Customer Relationship Manager

LodhaGroup – IGS (Sustenance & Possession Dept)
11.2017 - 10.2019

Sales Executive Intern

Patel Estate Agency (Closed) - Kalina
05.2016 - 09.2017

Tier 3 - easyJet Airline UK - Intelenet Global

Authorization, Disruptions, Escalations, Cancellations, UK-EurAirport Authorities Coordination, etc.
12.2011 - 04.2016

Analyst to Team Leader - Reporting to Co. Director

i4 Research Analysis Pvt. Ltd - Dubai & London City Traffic Planning and Management Govt. Contract
07.2007 - 09.2011

Graduate - Business Management Studies (BMS) - International Finance

Mumbai University

HSC - English / BK/ OC

Public English Junior College - Maharashtra Board

SSC - English

Indian Airlines Ideal School - Maharashtra Board

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPersonal development programs

Similar Profiles

CREATE PROFILE
Azim PatelReal Estate +91-9930092908