Aziz Khan
Navi Mumbai
Summary
Dedicated and hardworking with expertise in delivering support services and resolving customer complaints. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Solid team player with positive demeanor and motivated to contribute to company's success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
9
9
years of professional experience
Work History
Specialist
Marsh McLennan
Mumbai
11.2021 - Current
- Was the part and one of pioneers of the 'MRC First' project in TS&I that was started by Marine Team.
- Mastered the processing for Voyage risks (Ukraine Grain) and achieved above par KPI scores throughout 2023.
- Spoc for Marine in Ideathon 2023. We managed to submit a total of 17 ideas out of which 12 were uploaded on the portal, 2 of them were mine.
- Was a part of the 'Data Privacy Fair' which was held across MMGS and won the best props award from Dinesh Deo working under Baishakhi Roy.
- Spoc for Jal-Seva initiative and encouraged every teammate to contribute towards it. We managed to contribute Rs. 10,000 as a team.
- Crossed skilled in Aviation and processing both Marine and Aviation at the moment.
- Spoc for M.I League 2023 in which 124 colleagues participated across Marsh International.
- Won People's choice for the month of July in 2023.
- Won Star award for the month of January 2024.
- Achieved standout rating for the year 2023.
- Part of the weekly Process Leader Coaching Call.
- Have started 'Marinnovate' wherein colleagues in my team submit process improving ideas.
- Have been assigned as a dedicated trainer for the new joinees.
Transaction Processing Associate
Accenture Solutions Pvt Ltd.
Mumbai
06.2017 - 11.2021
- Played a pivotal role in the pilot batch for handling pet insurance policy servicing for Royal & Sun Alliance Underwriters based in UK.
- Successfully handling client servicing through email and chat process in pet, motor, wedding and events insurance for different clients such as MoreThan, John Lewis, Tesco and Marks & Spencer.
- Was a part of the team to successfully transition Pet COE (Centre of Excellence) in Mumbai office and was responsible for onboarding and training the new joiners.
- Handling end to end reporting and cross trained on other insurance products as well like motor insurance, wedding & events insurance.
- Was a member of the ideation team for my deal and worked on several ideas proposed by different teams within the deal.
Transaction Processing Associate
Arvato Bertelsmann
Navi Mumbai
11.2014 - 06.2015
- Resolved customer and logistics queries and settled claims of the EBay India members.
- Handled queries related to online trading by providing the members convenient solutions for their concerns, claims and navigations.
- Helped the new joiners and also handled customer escalations at senior/supervisory level.
Education
BSc. IT, Second Class -
Tilak College, Mumbai University
03.2018
H.S.C, Second Class -
Tilak College
S.S.C, First Class -
St. Lawrence High School
Skills
- Team player
- Leadership
- Innovation
- Complaint resolution
- Interpersonal skills
- Teamwork and Collaboration
- Verbal Communication
- Emails
- MS Excel - Intermediate
- Powerpoint - Intermediate
- Training
Certifications And Achievements
- Fundamentals of Digital Marketing
- Microsoft Excel certified
- Insurance Academy - Foundation Level
- Assistant Sports Secretary in second year of graduation
- Had set up a Sports Club Management website in the final year of graduation.
- Was an active member of the cultural committee of my college and organised various events.
- Won various cricket and carom tournaments.
- Led the cricket team for 2 years at University level and 5 years at college level.
Personal Information
- Date of Birth: 06/21/94
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
- Arabic
- Urdu
Hobbies and Interests
- Cricket & Carrom
- Interviews
- Music
- Travelling
Timeline
Specialist
Marsh McLennan
11.2021 - Current
Transaction Processing Associate
Accenture Solutions Pvt Ltd.
06.2017 - 11.2021
Transaction Processing Associate
Arvato Bertelsmann
11.2014 - 06.2015
BSc. IT, Second Class -
Tilak College, Mumbai University
H.S.C, Second Class -
Tilak College
S.S.C, First Class -
St. Lawrence High School
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