B K CHANNAPPA
Bangaluru
Summary
Dynamic retail business leader with 17 years of expertise in P&L management, operational excellence, and customer engagement. Proven track record of driving revenue growth, optimizing business strategies, and leading high-performing teams. Passionate about transforming retail experiences through innovation, efficiency, and customer-centric solutions
Overview
17
17
years of professional experience
Work History
Lead Private Label – FMCG,DAIRY
Max Hypermarkets Ltd.
Bangalore
10.2023 - Current
- Company Overview: Landmark Group
- Responsible for driving topline revenue through innovative business initiatives.
- Optimized product mix, launched new Brands, and enhanced margins through strategic promotions.
- Led ‘Flea Market’ ‘Call on Delivery ‘concept to enhance Business, Boosting Customer engagement.
- Designed and executed ATL/BTL marketing campaigns to drive brand awareness and sales.
- Landmark Group
Senior Manager – Retail Operations
Max Hypermarkets Ltd.
Bangalore
01.2021 - 01.2023
- Company Overview: Landmark Group
- Managed flagship SPAR store in Bangalore, delivering over INR 100 Cr in Business per year.
- Improved customer satisfaction (NPS 91%) through operational excellence and in-store innovation.
- Led the launch of 'SOW' SPAR ON WHEEL model, influencing corporate/RWA expansion strategies.
- Spearheaded ‘Happy Customer Checkout Experience’, introducing express counters.
- Reduced delivery costs from INR 60 to INR 40 per order through route optimization.
- Launched New Methods of POD Services (Last Mile Delivery). Establishing various strategies for achievement of top line & bottom-line targets and implementation of business plans.
- Landmark Group
Senior Manager – Store Operations
Spencer’s Retail Ltd
Bangalore
09.2020 - 08.2021
- Company Overview: RPG Group
- Reduced shrinkage from 1.5% to 0.5%, saving INR 10L through process enhancements and staff training.
- Managed Flagship Store of RP-SG Musheerabad Hyper in Hyderabad with a Top line Business of 96 crores PA.
- RPG Group
Senior Store Manager
Big Bazaar
Gulbarga
05.2015 - 09.2020
- Handled Store comprising of 38510 sqft Carpet Area with a team of 85nos with concept EBITDA of 10% to total sales.
Store Operation Manager
Big Bazaar
Hubli
10.2012 - 04.2015
Asst: Store Manager Food Bazaar
Big Bazaar
Hassan
04.2011 - 10.2012
Department Manager Food Bazaar
Big Bazaar
Belgaum
04.2009 - 03.2011
Asst: Department Manager Food Bazaar
Big Bazaar
Belgaum
10.2008 - 03.2009
Education
MBA - HR AND MARKETING
RTPS
Raichur Shaktinagar04-2008
Skills
- P&L and Business Management
- Brand management
- Product development
- Operations Excellence
- Customer Engagement & Experience
- People Development & Leadership
- Vendor & Category Management
- Omni-Channel Strategy
- Process Improvement
- Business Development
- Product Development
- Data analysis
- Market analysis
- Inventory management
- Operational efficiency
- Promotional campaigns
Locations
- Bangalore, Bangalore, Karnataka
Leadership Achievements
- Awarded as BEST STORE for SOUTH India for 2015-2016.
- Awarded as Best Process Oriented Team for the consecutive 2 qtrs in 2015-2016.
- Rated as Excellent Performer for the consecutive 2015-16 and 2016-17.
- Rated as Excellent Performer for the 2018-2019 and promoted to Leadership Level.
- Honor of being promoted to the position of Store Manager from Asst Department Manager within 4 Years.
- Introduced innovative Activity/Ideas for delivering quality service/sales which resulted in store being Awarded as the Best Store in Southern Region for the year 15-16.
- Implemented marketing events and promotions as directed by Corporate Office and assisted the store to localize the promotional events which helped in to increase frequency of the customer and also to recruit new customers, recruited 6000 BBPC base for the store which had given 20% of sales for the year.
- Managed overall sales & marketing operations, thereby achieved increased sales growth by 21% so on for 3 years.
- Streamlined systems and thus enhanced Operational Efficiency and met Operational Goals within the cost, time & quality parameters.
Accomplishments
- Awarded as BEST STORE for SOUTH India for 2015-2016.
- Awarded as Best Process Oriented Team for the consecutive 2 qtrs in 2015-2016.
- Rated as Excellent Performer for the consecutive 2015-16 and 2016-17.
- Rated as Excellent Performer for the 2018-2019 and promoted to Leadership Level.
- Honor of being promoted to the position of Store Manager from Asst Department Manager within 4 Years.
- Introduced innovative Activity/Ideas for delivering quality service/sales which resulted in store being Awarded as the Best Store in Southern Region for the year 15-16.
- Implemented marketing events and promotions as directed by Corporate Office and assisted the store to localize the promotional events which helped in to increase frequency of the customer and also to recruit new customers, recruited 6000 BBPC base for the store which had given 20% of sales for the year.
- Managed overall sales & marketing operations, thereby achieved increased sales growth by 21% so on for 3 years.
- Streamlined systems and thus enhanced Operational Efficiency and met Operational Goals within the cost, time & quality parameters.
Languages
Kannada
First Language
English
Advanced
C1
Telugu
Upper Intermediate
B2
Timeline
Lead Private Label – FMCG,DAIRY
Max Hypermarkets Ltd.
10.2023 - Current
Senior Manager – Retail Operations
Max Hypermarkets Ltd.
01.2021 - 01.2023
Senior Manager – Store Operations
Spencer’s Retail Ltd
09.2020 - 08.2021
Senior Store Manager
Big Bazaar
05.2015 - 09.2020
Store Operation Manager
Big Bazaar
10.2012 - 04.2015
Asst: Store Manager Food Bazaar
Big Bazaar
04.2011 - 10.2012
Department Manager Food Bazaar
Big Bazaar
04.2009 - 03.2011
Asst: Department Manager Food Bazaar
Big Bazaar
10.2008 - 03.2009
MBA - HR AND MARKETING
RTPS