B LAKSHMI RUPINI
Hyderabad
Summary
ServiceNow Developer with 4 years of experience in ITSM and HRSD. Experienced in Incident, Problem, Change, Request Management, Service Catalog, Record Producers, HR Case Management, Employee Center, Flow Designer, Business Rules, Client Scripts, UI Policies, Reports and platform support.
Overview
6
6
years of professional experience
Work History
ServiceNow Developer
Carolina Information and technologies pvt ltd
03.2023 - Current
- Configured HR Services, HR Case Management and Employee Center.
- Developed HR catalog items and lifecycle process automation.
- Created Flow Designer workflows for onboarding and offboarding.
- Configured HR Criteria, approvals and security requirements.
- Supported HR knowledge management and employee self-service.
- Resolved HRSD incidents and service requests.
- Worked with stakeholders to implement enhancements.
- 1. Supported testing, deployment, and release activities. Integrated HRSD with external systems using REST APIs and Integration Hub.
- 2. Configured Knowledge Management for HR self-service.
- 3. Configured HR Services including onboarding, offboarding, leave requests, employment verification, and policy inquiries.
- 4. Worked with Notifications, Email Templates, and Approval Workflows.
- 5. Merged or deleted duplicate CI entries after verifying upstream/downstream relationships and updated application services accordingly.
- 6. Working on Incident management and change management modules as per the requirement.
- 7. Developed Catalog Items, Record Producers, Catalog Tasks, and approval workflows to automate service request fulfilment.
- 8. Built Flow Designer solutions to streamline employee onboarding, offboarding, HR case management, and operational processes.
- 9. Developed and supported integrations between ServiceNow and external enterprise applications using REST and SOAP APIs.
- 10. Created custom business logic using Client Scripts, Business Rules, Script Includes, UI Actions, and ACLs.
- 11. Worked closely with business users to gather requirements, provide solution recommendations, and deliver platform enhancements.
- 12. Developed reports and dashboards to track request volumes, SLA compliance, and operational performance metrics.
- 13. Participated in production support, defect resolution, release deployments, and continuous improvement initiatives.
- Project Name: GE Electric
T-HUB Management Pvt Services Ltd.
Hyderabad
06.2020 - 09.2020
Education
MBA - HR
Pendekanti Institute of Management (OU)
01-2021
B.TECH - IT
Stanley College of Engineering and Technology for Women
01-2018
Skills
- ITSM, HRSD, Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Employee Center, HR Case Management, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Reports & Dashboards
Personal Information
Title: ServiceNow Developer
Timeline
ServiceNow Developer
Carolina Information and technologies pvt ltd
03.2023 - Current
T-HUB Management Pvt Services Ltd.
06.2020 - 09.2020
MBA - HR
Pendekanti Institute of Management (OU)
B.TECH - IT
Stanley College of Engineering and Technology for Women