Monali Chandel
Hyderabad
Summary
Overall 3.5 years experience in ServiceNow development and administration. Proficient in ITSM, Service Catalog, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, REST API integrations, and platform customization. Experienced in implementing automation solutions, enhancing service delivery processes, and supporting enterprise ServiceNow environments. Strong analytical and problem-solving skills with a focus on delivering efficient and scalable solutions.
Professional Summary and Technical skills : ServiceNow Platform: ServiceNow ITSM, Incident, Problem & Change Management, Service Catalog & Request Management, Knowledge Management, CMDB & Asset Management, User & Group Administration, Roles, ACLs & Security. Development & Configuration. Business Rules, Client Scripts, Script Include, Background Script, UI Policies & UI Actions, Flow Designer, Catalog Items, Notifications. Scripting & Web Technologies: JavaScript (ServiceNow Scripting), HTML & CSS (Basic), Glide API. Reporting & Integration: Reports & Dashboards, Import Sets & Transform Maps, REST API. Tools & Concepts: Agile & ITIL Concepts, SDLC Basics. Troubleshooting & Debugging.
Overview
4
4
years of professional experience
Work History
ServiceNow Developer
Kapnet Services & Solution Pvt. Ltd
02.2024 - Current
- Developing and maintaining ServiceNow ITSM applications including Incident, Problem, Change, and Request Management.
- Creating and customizing Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Designing and implementing Flow Designer workflows to automate business processes.
- Developing and supporting Service Catalog items and Record Producers.
- Integrating Service-now with external applications using REST APIs.
- Managing Update Sets and deployment activities across environments.
- Troubleshooting platform issues and providing production support.
- Creating reports and dashboards to monitor operational performance.
- Automated service request processes using Flow Designer, reducing manual effort and improving response times.
- Enhanced user experience through form customization and workflow automation.
- Improved operational efficiency through REST API integrations and process optimization.
ServiceNow Developer
2COMS Consulting Pvt. Ltd
Bangalore
08.2023 - 01.2024
- Administered and supported ServiceNow ITSM modules including Incident, Change, Problem, and Request Management to streamline IT service operations.
- Configured and customized ServiceNow ITSM modules including Incident, Change, Problem, and Service Request Management.
- Developed Business Rules, Client Scripts, Script Includes, UI Policies, and Catalog Items.
- Created Flow Designer workflows and approval processes.
- Managed users, groups, roles, and ACLs to maintain secure access control.
- Streamlined service request fulfillment through workflow automation.
- Reduced manual ticket handling by implementing automated routing and approval mechanisms.
- Improved service delivery through efficient catalog and process design.
ServiceNow Developer/Administration
Cinetrix Infotech Pvt. Ltd
Pune
11.2022 - 07.2023
- Day to day administration of the Service-Now tool maintain business services in Service-Now tool.
- Worked on creating User, Group, Roles and load the data to ServiceNow using import set.
- Created various front-end forms, and associated Client Scripts, UI policies.
- Written catalog client script and UI policies to make client-side changes, Created knowledge articles to document the steps in creating the catalog items.
- Moving data in and out of an using import sets and transform maps.
- Maintain Service level agreement (SLA) and monitor an SLA Workflow.
- Worked on ITSM Development of Views, sections, Form Layout and Form Design Configuration.
- ServiceNow development and support.
- Automated business processes by implementing Client Scripts and UI Policies, reducing manual effort and improving user experience.
- Developed and customized multiple Service Catalog items, enabling faster and more efficient service request fulfillment.
- Streamlined user onboarding by creating and managing users, groups, and roles, ensuring secure role-based access control.
Education
BE - EE
G.H Raisoni College of Engineering and management
Amravati01-2019
Skills
- ServiceNow ITSM
- Incident Management
- Problem Management
- Change Management
- Service Catalog Management
- Request Management
- Knowledge Management
- CMDB Management
- Asset Management
- User Administration
- Group Administration
- Roles
- ACLs
- Security
- Development
- Configuration
- Business Rules
- Client Scripts
- Script Include
- Background Script
- UI Policies
- UI Actions
- Flow Designer
- Catalog Items
- Notifications
- JavaScript
- HTML
- CSS
- Glide API
- Reports
- Dashboards
- Import Sets
- Transform Maps
- REST API
- Agile
- ITIL
- SDLC
- Troubleshooting
- Debugging
Disclaimer
I hereby declare that all the information stated above is true to the best of my knowledge and belief till
Scholastic Profile
BE (EE), G.H Raisoni College of Engineering and Management, Amravati, 05/01/19
Timeline
ServiceNow Developer
Kapnet Services & Solution Pvt. Ltd
02.2024 - Current
ServiceNow Developer
2COMS Consulting Pvt. Ltd
08.2023 - 01.2024
ServiceNow Developer/Administration
Cinetrix Infotech Pvt. Ltd
11.2022 - 07.2023
BE - EE
G.H Raisoni College of Engineering and management