GAUTAM DHAMIJA
Servicenow Developer
Gurgaon
Summary
Dynamic ServiceNow Developer with extensive hands-on experience in ITSM,CMDB and automation, specializing in the implementation of Virtual Agents, NLU, RPA, and seamless integrations. Recognized for delivering innovative solutions within complex enterprise environments that optimize workflows and significantly enhance user experiences. Proven ability to develop custom ServiceNow applications while streamlining processes to boost efficiency and meet evolving business needs. Collaborative team player with a strong track record in problem-solving, consistently ensuring project success and exceeding client expectations through reliable and adaptable approaches.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
ServiceNow Developer
Input Zero Technology Pvt. Ltd
07.2023 - Current
- Developed, implemented, and maintained ITSM applications and workflows.
- Done Automation in CMDB .Auto Discovery,Auto Attestation.
- Customized and deployed Virtual Agent and NLU for better end-user interactions.
- Designed RPA workflows for task automation, reducing manual efforts.
- Contributed to multiple major client projects with a focus on finance and automation.
- Built and maintained integrations using Scripted REST APIs to streamline cross-platform processes.
- Configured and optimized DocIntel for intelligent document processing and data extraction.
- Key Projects:
- 1. HCL – At HCL, worked on ITSM processes and successfully implemented several integrations, including Netcom integration for automated Change Request creation
- 2. PRI – At PRI, we are working on a finance-focused project that involves implementing DocIntel for accurate invoice data extraction. The project encompasses end-to-end finance processes, including creating purchase orders, managing line items, and ensuring seamless handling of all finance-related tasks
- 3. Piramal – At Piramal, I led a project centered around leveraging a Virtual Agent to revolutionize customer service. This innovative approach streamlined support by providing rapid responses to inquiries, automating tasks, and boosting operational efficiency
- 4. Adani – At ADANI, led the implementation of a streamlined software installation process using Microsoft Intune, ensuring seamless deployment and improved efficiency across endpoints.
- Developed and deployed ServiceNow applications to streamline IT service management, enhancing user experience and operational efficiency.
- Collaborated with cross-functional teams to gather requirements, ensuring alignment with business objectives and improving system functionality.
- Implemented Agile methodologies in project management, resulting in faster delivery cycles and increased stakeholder satisfaction.
- Customized ServiceNow modules and workflows, which optimized incident management processes and reduced resolution times.
- Developed and customized ServiceNow applications to streamline IT service management, improving overall operational efficiency and user satisfaction.
- Collaborated with cross-functional teams to gather requirements and design solutions, enhancing the platform's functionality and user experience.
- Automated workflows and processes within ServiceNow, significantly reducing manual intervention and accelerating service delivery timelines.
- Conducted system integrations with third-party applications, ensuring seamless data flow and enhancing the IT ecosystem's capability.
Software Developer Intern
Exposys Data Lab
Chandigarh
07.2022 - 12.2025
- Collaborated with team members to design, develop, and launch a user-friendly software product.
Education
B.Tech - Computer Science
University Institute of Engineering And Technology, KUK
Kurukshetra, India 04.2001 -
Skills
ServiceNow ITSM
CMDB Automation
Development: Script Includes, Client Scripts, UI Policies, Business Rules, Integrations
undefinedCertification
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
Timeline
ServiceNow Developer
Input Zero Technology Pvt. Ltd
07.2023 - Current
Software Developer Intern
Exposys Data Lab
07.2022 - 12.2025
B.Tech - Computer Science
University Institute of Engineering And Technology, KUK
04.2001 -