B. Ponnambalam
Ambasamudram
Summary
To work in an organization where I utilize my skills and work hard for the growth of the organization and my career.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
IT Analyst
TCS
05.2021 - Current
- Company Overview: Tata Consultancy Services
- Working as a Production support.
- Tata Consultancy Services
Business Process Lead
TCS
11.2016 - 05.2021
- Company Overview: Tata Consultancy Services
- Worked as a L2 Support Engineer.
- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on achieving higher customer satisfaction matrices.
- Setting out quality standards for various operational areas, ensuring high-quality customer experience, while adhering to SLAs & work processes.
- Coordinating with domain teams like Wintel, ISA and Network; worked in different ODC (offshore development center) based process.
- Worked on setting up infra new business process from desktop devices to network devices.
- Acted as Onsite / offsite custodian for ETM Activities to ensure Daily/weekly/Monthly backup need to be taken and sending backup tapes to offsite as per scheduled.
- Supported AMC/warranty tracking of devices and coordinating with vendor team for various warranty parts replacement and AMC calls closure.
- Adhered to the company policy in disposal of HDD to the vendors after performing the following task like Degaussing, wiping and formatting.
- Attending service call along with the service engineers.
- Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency; conducting root-cause analysis and taking preventive measures for repeated escalations.
- Provided support for OS and application installation; Solving all technical issues related to Desktop / Laptop Hardware.
- Experience on interaction with US clients and users on different issues relating to different applications they use for their business i.e. skype for business, Client supplied softwares etc.
- Analysing Project needs and software requirements to determine feasibility of design within time and cost constraints.
- Consulting with customers about desktop and LAN maintenance.
- Interacting with server team members regarding backup to ensure smooth progress of project work.
- Ensuring adherence to quality norms throughout the implementation process.
- Identifying, analysing defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
- Tata Consultancy Services
Senior Process Associate
TCS
05.2012 - 11.2016
- Company Overview: Tata Consultancy Services
- Worked as Senior Process Associate in TCS(Tata Consultancy Services) from May 2012 to Nov 2016 in a Retail banking sector.
- Suspicious Deposit & Account Review: To detect fraudulent check deposits in the customer’s account as well as mitigate bank’s loss on these kinds of transactions. This process needs a specific skill set which includes decision making and identifying check kiting / AML activities, analysis of behavioral pattern of all accounts related to the suspicious activity. End result of this process would be detecting fraudulent check deposits, freezing funds and block accounts.
- Tata Consultancy Services
System Administrator
AVIT
07.2009 - 05.2012
- Company Overview: Aarupadai Veedu Institute of Engineering & Technology
- Attending service call along with the service engineers.
- Installing the Software.
- Trouble shooting the hardware, software and operating system problem.
- Assembling the system.
- Implementing configuring and troubleshooting LAN network.
- Aarupadai Veedu Institute of Engineering & Technology
Education
Bachelor of Computer Engineering -
Aarupadai Veedu Institute of Engineering & Technology
01.2011 - 01.2014
Diploma in Computer Engineering - undefined
IRT Polytechnic College
01.2006 - 01.2009
Skills
Assembling of Computer Hardwares
Troubleshooting in hardware
Installing, Maintaining and Troubleshooting of LAN
Maintaining and Troubleshooting of WIRELESS NETWORKING
Configuring & Troubleshooting Network printers
Installing Operating System (2003, XP, Windows 7) & Software’s
Interests
Playing cricket
listening music
Hardware Skills
- Assembling of Computer Hardwares
- Troubleshooting in hardware
- Installing, Maintaining and Troubleshooting of LAN
- Maintaining and Troubleshooting of WIRELESS NETWORKING
- Configuring & Troubleshooting Network printers
- Installing Operating System (2003, XP, Windows 7) & Software’s
Personal Information
- Date of Birth: 11/30/87
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the details furnished above are to the best of my knowledge I assure you that if I am give opportunity, I will work hard and prove myself.
Additional Qualifications
- CCNA Certified
- ITIL
Timeline
IT Analyst
TCS
05.2021 - Current
Business Process Lead
TCS
11.2016 - 05.2021
Senior Process Associate
TCS
05.2012 - 11.2016
Bachelor of Computer Engineering -
Aarupadai Veedu Institute of Engineering & Technology
01.2011 - 01.2014
System Administrator
AVIT
07.2009 - 05.2012
Diploma in Computer Engineering - undefined
IRT Polytechnic College
01.2006 - 01.2009