Prasanth Reddy BOTTA

• Administered large-scale JIRA environments (9,000+ projects, 160,000+ users), ensuring high performance, security, and scalability.
• Configured and customized JIRA projects: workflows, screen schemes, issue types, field configurations, and automation using JSU, Script Runner, and JMWE.
• Managed JIRA Service Management (JSM): designed portals, SLAs, queues, request types, and automation rules to support ITSM best practices.
• Led JIRA cloud-to-cloud and Data Center-to-cloud migrations: scoped project requirements, mapped configurations, performed test runs, validated data integrity, and ensured smooth cutovers.
• Automated processes via REST APIs: issue creation, updates, bulk operations, and integrations with third-party systems.
• Created and maintained Agile boards (Scrum/Kanban) to support sprint planning, backlog grooming, and agile metric tracking.
• Developed advanced reports and dashboards using EazyBI: sprint metrics, velocity, burndown, cumulative flow, and executive KPIs.
• Built and managed Confluence spaces with dynamic templates, macros, and JIRA integrations to enhance team collaboration.
• Upgraded JIRA and Confluence versions; performed plugin compatibility checks, UAT testing, and system performance tuning.
• Administered user management and role-based access controls via native permissions and Crowd directory integration.
• Troubleshot performance issues, monitored logs, scheduled re-indexing, and managed plugin lifecycle and Atlassian Marketplace apps.
• Technologies: JIRA (Core, Software, Data Center, Service Management), Confluence, JSU Automation, Script Runner, JMWE, Zephyr, EazyBI, REST APIs, Bitbucket, Crowd, CSV, Agile Boards, and Marketplace Plugins.

Configured and customized JIRA projects: workflows, screen schemes, issue types, field configurations, and automation using JSU, Script Runner, and JMWE.

• Managed JIRA Service Management (JSM): designed portals, SLAs, queues, request types, and automation rules to support ITSM best practices.
• Led JIRA cloud-to-cloud and Data Center-to-cloud migrations: scoped project requirements, mapped configurations, performed test runs, validated data integrity, and ensured smooth cutovers.
• Automated processes via REST APIs: issue creation, updates, bulk operations, and integrations with third-party systems.
• Created and maintained Agile boards (Scrum/Kanban) to support sprint planning, backlog grooming, and agile metric tracking.
• Developed advanced reports and dashboards using EazyBI: sprint metrics, velocity, burndown, cumulative flow, and executive KPIs.
• Built and managed Confluence spaces with dynamic templates, macros, and JIRA integrations to enhance team collaboration.
• Upgraded JIRA and Confluence versions; performed plugin compatibility checks, UAT testing, and system performance tuning.
• Administered user management and role-based access controls via native permissions and Crowd directory integration.
• Troubleshot performance issues, monitored logs, scheduled re-indexing, and managed plugin lifecycle and Atlassian Marketplace apps.
• Technologies: JIRA (Core, Software, Data Center, Service Management), Confluence, JSU Automation, Script Runner, JMWE, Zephyr, EazyBI, REST APIs, Bitbucket, Crowd, CSV, Agile Boards, and Marketplace Plugins.

• Administered Oracle WebLogic Server and SOA Suite environments, ensuring high availability and secure middleware operations for enterprise applications.
• Deployed, configured, and supported OSB services and SOA composites; automated builds and server tasks using WLST and shell scripting.
• Conducted patching, tuning, JVM optimization, and log analysis to improve system performance and reduce downtime.
• Supported EBS (R12/R12.2) integrations and custom components (Forms, Workflows, Concurrent Programs), working closely with DBA and functional teams.
• Implemented SSL/TLS security, load balancing, and Node Manager automation across WebLogic clusters and Apache/OHS reverse proxies.
• Managed CI/CD for middleware deployments using Jenkins pipelines, aligning with DevOps practices.
• Handled production incidents, performed root cause analysis, and supported SLA-driven resolution per ITIL standards.
• Used Oracle Enterprise Manager (OEM) and OAM for monitoring system health, concurrent requests, and performance metrics.
• Documented configurations, deployments, and operational runbooks to improve knowledge sharing and team onboarding.
• Executed application patching, backup strategies, certificate renewals, and middleware compliance audits across critical environments.
• Technologies: Oracle WebLogic Server (11g), SOA Suite (BPEL, Mediator), Oracle Service Bus (OSB), Apache Tomcat, OEM, WLST, Jenkins, Shell Scripting, Oracle HTTP Server (OHS), Oracle Linux, SSL, EBS R12/R12.2, JDeveloper, OAM.

• Administered Oracle WebLogic Server and SOA Suite environments, ensuring high availability and secure middleware operations for enterprise applications.
• Deployed, configured, and supported OSB services and SOA composites; automated builds and server tasks using WLST and shell scripting.
• Conducted patching, tuning, JVM optimization, and log analysis to improve system performance and reduce downtime.
• Supported EBS (R12/R12.2) integrations and custom components (Forms, Workflows, Concurrent Programs), working closely with DBA and functional teams.
• Implemented SSL/TLS security, load balancing, and Node Manager automation across WebLogic clusters and Apache/OHS reverse proxies.
• Managed CI/CD for middleware deployments using Jenkins pipelines, aligning with DevOps practices.
• Handled production incidents, performed root cause analysis, and supported SLA-driven resolution per ITIL standards.
• Used Oracle Enterprise Manager (OEM) and OAM for monitoring system health, concurrent requests, and performance metrics.
• Documented configurations, deployments, and operational runbooks to improve knowledge sharing and team onboarding.
• Executed application patching, backup strategies, certificate renewals, and middleware compliance audits across critical environments.
• Technologies: Oracle WebLogic Server (11g), SOA Suite (BPEL, Mediator), Oracle Service Bus (OSB), Apache Tomcat, OEM, WLST, Jenkins, Shell Scripting, Oracle HTTP Server (OHS), Oracle Linux, SSL, EBS R12/R12.2, JDeveloper, OAM