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B. RANJITH KUMAR
End User IT Support Specialist
Bangalore
Summary
Dynamic IT professional with a strong background in technical support and user assistance, seeking to leverage expertise in a challenging project environment that fosters professional growth. Proven track record in resolving complex technical issues and enhancing user experience through effective troubleshooting and guidance. Committed to collaboration, adaptability, and maintaining high performance standards while contributing to organizational success. Eager to apply strengths and knowledge to drive impactful results and support team growth.
Overview
22
22
years of professional experience
4
4
Certifications
1
1
Language
Work History
END User Support specialist
EPROC MINING INDIA Pvt LTD
01.2018 - Current
- Supporting EITC Bangalore as “END User Support specialist”, India supporting 450+ users
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
IT Team Leader India
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
11.2016 - 12.2017
- Supporting Bangalore Manyatha & Peenya, Chennai, Hyderabad Begampet, Secundrabad & Cherlapalli locations maintaining of 850+ users – Total period is 7 years.
Senior IT Engineer
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
01.2013 - 11.2016
- Supporting Bangalore Manyatha & Peenya, Chennai, Hyderabad Begampet, Secundrabad & Cherlapalli locations maintaining of 850+ users – Total period is 7 years.
IT Support Officer
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
11.2010 - 01.2013
- Supporting Bangalore Manyatha & Peenya, Chennai, Hyderabad Begampet, Secundrabad & Cherlapalli locations maintaining of 850+ users – Total period is 7 years.
IT Admin-Resident Engineer
ATLAS COPCO (India) Ltd, CMT-ECC Division, Peenya, Bangalore through Orient Technologies Pvt Ltd
08.2008 - 10.2010
- Onsite at ATLAS COPCO (India) Ltd, CMT-ECC Division, Peenya, Bangalore through Orient Technologies Pvt Ltd
- Roles and Responsibilities:
- Administrations and configurations of 12 HPE physical servers all over responsible locations in India.
- Administrations and configurations of 20+ VMs and 4 ESXi servers all over responsible locations in India.
- Handling all hardware and software issues of Dell Precision 500+ workstations 50+ Mobile Workstations and 200+ Latitude laptops.
- Remote task executions and problem solving with RDP, TeamViewer, Cisco Jabber and Bomgar remote tools.
- Analyzing the network – LAN/WAN/Internet
- Creating, modifying, deleting domain users, creating different groups for different division in Active Directory and maintaining it.
- File servers and its administrations and setting permissions.
- Adding systems to domain and setting different permissions to the users.
- Managing and configuring Software License through LM Tools.
- Installations and configurations of all network license software’s which is required for business.
- Configurations and administrations of Print Server which had 5 Canon network printers
- Setting up security permissions to the different created groups.
- Administrations and configurations of Dell Clarion VNX series SAN (Storage Area Network) and distributing of disk space to all required servers.
- Administrations and configurations of LAN connectivity’s in all 2 floors which is connected through CISCO switches/routers.
- Taking backups of all servers like File servers, Job server, License servers etc. through Symantec Backup Exec 14, 12.5 and earlier with Veritas, Bakbone Netvault and NT Backup and familiar and sound knowledge with all the above backup software’s.
- Managing and configuration of VMware 4.0, VMware 6.5. Creating and adding VM virtual servers, templates.
- Installation, configuration, troubleshooting of Lotus Notes clients for Emails & data bases and have sound knowledge in it.
Customer Support Engineer
ORIENT TECHNOLOGIES PVT LTD
01.2008 - 07.2008
- Company Overview: Queens Road, Bangalore Branch. Head office- MUMBAI
- Handling field calls, maintaining network printers, MFP printers. Mass system Installations of HP, HCL, Toshiba Desktops and Laptop in all big colleges, universities, Government Institutions. Installations and configurations of HP, IBM servers, switches and routers and solving LAN problems.
Senior Field Support Engineer
SAXON COMPUTER CENTRE
09.2006 - 01.2008
- Company Overview: Shivajinagar, Bangalore.
- Looking after almost all SBM branches in Bangalore, Hosur and Kolar districts and small software companies and other small customers. Unsolved calls in SBM HO and major calls in field work.
- I was part of the first CORE BANKING transformation/implementation project which was led by Infosys in all SBM branches and in SBM Head Office. Since WAN link or lease line was an issue we configured CORE Banking with help of VSNL modem dialing.
Resident Engineer in State Bank of Mysore HO
SAXON COMPUTER CENTRE
06.2005 - 09.2006
- Company Overview: Shivajinagar, Bangalore.
- Maintaining and managing about 300-400 desktop computers, about 100 DMP printers, about 10 Line printers, about 10-15 inkjet and LaserJet printers and networking and internet. Windows, Virus and Outlook issues and configurations. Antivirus updates. Checking LAN connectivity’s. Supplying peripherals.
Jr. Field Engineer
SAXON COMPUTER CENTRE
05.2004 - 06.2005
- Company Overview: Shivajinagar, Bangalore.
- Looking after almost all State Bank of Mysore branches in Bangalore, Hosur and Kolar districts and small software companies and other small customers and home local customers. Maintaining all computers, DMP, Line, Inkjet, LaserJet and Passbook printers. Networking issues. Network configurations. OS issues, Virus issues, Updating of antivirus, patches.
Trainee Engineer
SAI COMPUTERS
06.2003 - 12.2003
- Company Overview: Bangalore
- Maintaining and managing 7 systems and with networking and broad band internet and virus problems, network problems, printer issues.
Education
Master of Business Administration (MBA) -
Priyanka College
Bachelor of Commerce (B’Com) Degree - undefined
Priyanka College
Pre University Course (P.U.C) - Computer Science
R.T. Nagar, Bangalore
Secondary School Leaving Certificate (S.S.L.C) - undefined
R.T. Nagar, Bangalore
Pre School - undefined
R.T. Nagar
Skills
Collaborative team player
Positive attitude
Network connectivity troubleshooting
Remote troubleshooting
Software setup
Remote technical support
Troubleshooting
IT diagnostics
Ticketing systems
Teamwork and collaboration
Customer service
Problem-solving
Certification
Undergone two years training at INDIAN INSTITUTE OF COMPUTER SCIENCE Ltd (IICS) in Computer basics and in Computer Hardware and Networking.
Projects Handled
All the projects were from Atlas Copco India Ltd & Epiroc Mining India Ltd.
- AD migrations from local domains to GAD (Global Active Directory) – 2010
- New Atlas Copco office and Data Center / Server room setup with Dell Physical servers, VM servers, SAN etc. – 2012
- OS migration from Windows XP to Windows 7
- New CMTEC Atlas Copco office and new Data Center / Server room setup with HP Physical servers, VM servers, SAN etc. in Manyatha Tech Park premises - 2015
- New Backup solutions (Symantec Backup Exec) with 48 slots HP Tape library LTO5. Was part of India WAN Redesign in Atlas Copco.
- Doing Monthly Preventive maintenance (PM) activities
- Actively participating in many IT Global Projects.
- Plan and implementation of DR Disaster Recovery Evaluation.
- Implementation of DLP (Data Leakage Prevention) in CMTEC, Atlas Copco.
- Windows 10 OS migration from Windows 7 in Bangalore, Delhi and Hyderabad locations in Atlas Copco.
- Migration from Lotus Notes email client to Microsoft Outlook.
- Migration from Lotus Notes data bases to Microsoft Share point.
- Was part of Atlas Copco and Epiroc split project.
- Taking IT Security Awareness inductions for all new internal employees who joins CMTEC Atlas Copco / EITC Epiroc.
- IT Coordinator for NGAD (New Global Active Directory) and user migration for Epiroc India.
- Epiroc domain (epiroc.group) migration from Atlas Copco domain (apac.group.atlascopco.com) to all users (300 to 500 users) and computers.
- IT coordinator for Epiroc India server migrations to new Epiroc domain from Atlas Copco.
- Upgraded and migrated VMware Esxi from VMware Esxi 4.1 Atlas Copco tenant to VMware Esxi 6 Epiroc tenant.
- In actively participating in VDI Team Center project. (VDI - Virtual Desktop Interface)
- New EITC complete office setup.
- New EITC office DATA CENTER setup and migration from old office to new office.
Interests
Timeline
ITIL 4 Foundation Edition Certification.
06-2022
END User Support specialist
EPROC MINING INDIA Pvt LTD
01.2018 - Current
IT Team Leader India
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
11.2016 - 12.2017
Senior IT Engineer
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
01.2013 - 11.2016
IT Support Officer
ATLAS COPCO INDIA LTD, CMTEC Bangalore location
11.2010 - 01.2013
IT Admin-Resident Engineer
ATLAS COPCO (India) Ltd, CMT-ECC Division, Peenya, Bangalore through Orient Technologies Pvt Ltd
08.2008 - 10.2010
Customer Support Engineer
ORIENT TECHNOLOGIES PVT LTD
01.2008 - 07.2008
Senior Field Support Engineer
SAXON COMPUTER CENTRE
09.2006 - 01.2008
Resident Engineer in State Bank of Mysore HO
SAXON COMPUTER CENTRE
06.2005 - 09.2006
Jr. Field Engineer
SAXON COMPUTER CENTRE
05.2004 - 06.2005
Trainee Engineer
SAI COMPUTERS
06.2003 - 12.2003
Bachelor of Commerce (B’Com) Degree - undefined
Priyanka College
Pre University Course (P.U.C) - Computer Science
R.T. Nagar, Bangalore
Secondary School Leaving Certificate (S.S.L.C) - undefined
R.T. Nagar, Bangalore
Pre School - undefined
R.T. Nagar
Master of Business Administration (MBA) -
Priyanka College