B Srivathsan
CAFE/RESTAURANT MANAGER
Bengaluru
Summary
Customer-focused and results-oriented Store Manager with extensive experience in managing daily operations, staff leadership, and ensuring a high level of customer satisfaction. Proficient in inventory management, financial oversight, and maintaining smooth operations in fast-paced environments. Skilled at training and developing staff, optimizing operational workflows, and enhancing customer experience. Seeking a challenging role to contribute to a successful environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Cafe Manager
Cafe Coffee Day
Bengaluru
2023.07 - Current
- Oversee the daily operations of the cafe, ensuring a seamless flow of service and customer satisfaction.
- Manage a team of 7 employees, focusing on recruitment, training, and ongoing performance evaluations.
- Monitor stock levels and handle inventory, ensuring timely replenishment and minimizing wastage.
- Prepare daily sales reports (DSR) and manage cash handling, ensuring accurate financial records.
- Enforce health and safety regulations, ensuring compliance with hygiene standards and operational policies.
- Address customer inquiries and complaints, enhancing the overall guest experience.
Team Member
Pizza Hut - Devyani International Limited
Bengaluru
2023.01 - 2023.08
- Assisted with daily operations, including customer service, inventory management, and order fulfillment
- Supported the team during high-demand hours, ensuring smooth service and quick turnaround times.
- Collaborated with team members to resolve service-related challenges and enhance customer experience.
Guest Delight Associate
Dominos Pizza - Jubilant Foodworks Limited
Bengaluru
2022.10 - 2023.02
- Delivered outstanding customer service by managing customer inquiries and assisting with order placements.
- Ensured a clean, organized, and compliant work environment, adhering to food safety and cleanliness protocols.
- Operated the POS system for transactions and handled cash reconciliations at the end of shifts
Education
Bachelor of Science - Computer Science
Selvamm Arts And Science College
Tamilnadu 2019.06 - 2022.06
High School Diploma -
S S K V Boys Mat Hr Sec School
Tamilnadu 2018.06 - 2019.06
Skills
Operations Management
- Inventory Control & Stock Replenishment
- Customer Service Excellence & Complaint Resolution
- Daily Sales Reporting (DSR) & Cash Handling
- Health, Safety & Hygiene Compliance
Technical Proficiency
- MS Excel & Office
- Data Analysis for Sales & Inventory
Soft Skills
- Effective Communication
- Team Collaboration & Leadership
- Time Management & Multitasking
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Kannada
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Cafe Manager
Cafe Coffee Day
2023.07 - Current
Team Member
Pizza Hut - Devyani International Limited
2023.01 - 2023.08
Guest Delight Associate
Dominos Pizza - Jubilant Foodworks Limited
2022.10 - 2023.02
Bachelor of Science - Computer Science
Selvamm Arts And Science College
2019.06 - 2022.06
High School Diploma -
S S K V Boys Mat Hr Sec School
2018.06 - 2019.06
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