Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Languages
Timeline
Generic

B V Sai Sriram

Bengaluru

Summary

Highly organized and detail-oriented professional with comprehensive experience in HR Operations and IT Service Management. Proven ability in managing HR processes, resolving incidents, and enhancing service delivery. Strong technical skills with a focus on customer service excellence and process improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Service Management Analyst

Accenture
12.2023 - Current
  • Expertise in incident management, problem resolution, and service desk operations.
  • Proficient in Microsoft tools (Power BI, Dynamics, SharePoint), and ITIL methodologies.
  • Managed high-priority incidents, ensuring minimal operational impact through swift resolutions.
  • Commended for delivering technical solutions while maintaining excellent customer service.
  • Developed strategies for improving customer service processes, procedures and policies.
  • Analyzed and documented customer service data to identify trends in customer needs, preferences and satisfaction levels.
  • Coordinated with other departments to resolve customer complaints quickly and efficiently.
  • Drafted responses to escalated customer inquiries in a timely manner ensuring all relevant information was included.

HR Service Delivery Analyst / SME

Accenture
09.2022 - 11.2023
  • Served as SME for HR Service Delivery, conducting quality audits and ensuring compliance.
  • Focused on improving HR operations through process enhancements.
  • Managed employee data and policy implementation, facilitating smooth HR functions.
  • Led employee engagement initiatives and training programs.
  • Data reports to various internal and external stakeholders. These reports project the employee headcount, growth, attrition, employee mix, and many other data points that help in doing analysis for the company.
  • Various analyses on employee attrition and sharing the insights with leadership management. Analyzing the queries (Separations) and publishing the report to stakeholders with PPT presentations.

HR Service Delivery Associate

Accenture
06.2020 - 08.2022
  • Managed employee data lifecycle (hire to retirement) using Workday, ADP, and PeopleSoft.
  • Processed promotions, demotions, transfers, terminations, and compensation changes with high accuracy.
  • Addressed employee queries via ServiceNow and provided necessary documentation.
  • Collaborated with payroll and prepared analytical reports for stakeholders.

Senior Process Executive / Process Executive

Infosys BPM
10.2018 - 06.2020
  • Employee Separations – Manage separations for India(Clear separations, Absconding process, Bond Skip and Termination).
  • Monitoring and processing of employee services letters – Employment/Address proof letters and Work Experience letters.
  • Clearing employees' queries through AHDs.
  • Providing the clearances for the employees on their last working day (facilities, assets de-allocations, library, and ID card).
  • Access Deactivation for the Employees on their Last Working Day.

Education

Master of Arts - Human Resource Management

Acharya Nagarjuna University
04-2024

Master of Arts - English (Literature)

Acharya Nagarjuna University
10-2020

Bachelor of Arts - Economics, Mathematics, Statistics

P B Siddhartha College of Arts & Science
05-2018

Skills

  • Workday HCM
  • Major Incident Management
  • IT Service Desk Operations
  • Process Improvement
  • Customer Service
  • Incident Management
  • Problem Management
  • Escalation Management
  • SLA Management
  • Change Management

Certification

  • Workday HCM Essentials - Intermediate Level, Accenture
  • ITIL Foundation Certificate in IT Service Management, PeopleCert

Accomplishments

  • Collaborated with the Automation team to streamline reporting processes.
  • Received multiple awards for outstanding performance, including: Star Performer Award, High Flyer Award, Core Value Award.

Languages

  • English
  • Hindi
  • Telugu
  • Tamil
  • Kannada

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Timeline

IT Service Management Analyst

Accenture
12.2023 - Current

HR Service Delivery Analyst / SME

Accenture
09.2022 - 11.2023

HR Service Delivery Associate

Accenture
06.2020 - 08.2022

Senior Process Executive / Process Executive

Infosys BPM
10.2018 - 06.2020

Master of Arts - Human Resource Management

Acharya Nagarjuna University

Master of Arts - English (Literature)

Acharya Nagarjuna University

Bachelor of Arts - Economics, Mathematics, Statistics

P B Siddhartha College of Arts & Science

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B V Sai Sriram