Uppuluri Bhanu Pravallika
Summary
Experienced IT professional with expertise in automation, cloud administration, and incident management. Proficient in PowerShell scripting, Azure administration, Citrix, and backup solutions like EMC Networker. Skilled in utilizing AI tools such as ChatGPT and possessing a strong foundation in machine learning models. Demonstrated track record of streamlining processes and optimizing IT performance. Actively keeps up with emerging technologies and actively seeks opportunities to expand expertise in innovative IT solutions.
Overview
6
6
years of professional experience
2
2
Certification
Skills
- Operating Systems : Windows, Linux
- AI & Machine Learning: OpenAI, NLP, ChatGPT, Gemini
- Azure Monitor, Azure Subscription, Log Analytics Workspace, Data Collection Rules, Azure Dashboard
- Programming & Scripting Languages: Python, PowerShell, Streamlit
- Backup and Storage Solutions: EMC Networker
- Incident Management, Service Desk Operations
- Automation Tools : Grafana, Internally Developed Monitoring Tools
- Systems Management
- Process updates
- Team Collaboration
- Technical Support
Work History
Senior Administrator
Wipro Limited
01.2020 - Current
- Led the configuration and deployment of a custom-built server monitoring tool using PowerShell, ensuring the overall health and performance of infrastructure servers
- Resolved monitoring server issues by diagnosing and troubleshooting deployed agent-based tools
- Designed and implemented Azure Function Apps and Workbooks to automate reporting and data visualization within Azure Dashboards, optimizing monitoring and analysis workflows
- Deployed and managed the Grafana visualization tool for real-time server performance insights and system health checks
- Effectively managed ticket queues, prioritizing tasks, triaging emails, and collaborating with technical teams to address escalations and provide updates to stakeholders
- Actively contributing to AI-based solution development using Python and Streamlit, with expertise in NLP, OpenAI, machine learning models, and Postman API.
Technical Support Engineer
Wipro Limited
01.2018 - 01.2020
- Worked as support engineer for EMC Networker backup and storage tool to resolve issues
- Assisted customers on chat and calls for daily backup/recovery issues
- Gathering and reviewing logs in debug
- Troubleshooting Filesystem, SQL, VMWare, Oracle backups
- (Configurations were only done on special requests as we have a separate Professional team for it)
- Performing disaster recoveries and BMR
- Configuring/troubleshooting tape library related issues
- Discussing issues with SMEs via SWARM requests.
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
Education
Systems & Infrastructure - Computing
BiTS Pilani
2021
BSc - Computer Science
Pithapur Rajah’s Government College
2017
Timeline
Senior Administrator
Wipro Limited
01.2020 - Current
Technical Support Engineer
Wipro Limited
01.2018 - 01.2020
Systems & Infrastructure - Computing
BiTS Pilani
BSc - Computer Science
Pithapur Rajah’s Government College
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