Salesforce CRM
Hitesh Singh
Salesforce Senior Architect-Manager Technology
Bengaluru
Summary
Analytical Technical Manager adept at leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 12+ years in technical roles.
Forward-thinking professional offering 12+ years of experience working for IT consulting firms on configuration projects. Trained in Salesforce CRM with extensive Salesforce.com Skills and history of proactivity. Dedicated to solution-oriented problem-solving. Technology professional prepared to drive technological advancements and innovation. Extensive experience in managing technology projects, aligning IT strategy with business objectives, and optimizing operational efficiency. Known for collaborative approach, adaptability, and results-driven mindset. Skills include strategic planning, project management, and team leadership.
Overview
12
12
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Technology Manager
Publicis Groupe
Bengaluru
06.2024 - Current
- Recruited and trained IT team members.
- Ensured smooth integration of new acquisitions into existing technology infrastructure with minimal disruption to daily operations.
- Developed suggestions for technical process improvements to optimize resources.
- Analyzed company processes to determine outsourcing feasibility.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Managed technology projects from conception to completion, ensuring timely delivery and stakeholder satisfaction.
- Championed best practices for project management methodologies within the organization leading to improved project outcomes.
- Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
Senior Solution Architect
Mercedes Benz Singapore
Singapore
04.2023 - 06.2024
- Optimized application performance through cloud migration strategies, resulting in increased scalability and reduced operational costs.
- Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business.
- Developed customized software applications for clients across various industries, driving revenue growth and expanding the company''s portfolio.
- Oversaw the design of robust IT infrastructure, enabling seamless data transfer between interconnected systems while maintaining high availability standards.
- Mentored junior architects and developers, fostering a culture of continuous learning and skill development within the team.
- Evaluated emerging technologies and recommended strategic investments to drive business growth and maintain a competitive edge.
- Collaborated with cross-functional teams to ensure seamless integration of new systems.
- Collaborated with sales teams to support pre-sales activities, providing technical expertise during client presentations and negotiations.
- Standardized coding practices across development teams, promoting consistency in code quality and minimizing potential errors during deployment phases.
Salesforce Architect
Encora Innovation Labs
Bengaluru
02.2022 - 04.2023
- Maintained up-to-date knowledge of Salesforce platform advancements, product releases, and emerging trends by attending relevant webinars, conferences, and online forums.
- Improved overall user experience within the organization''s Salesforce environment by conducting regular audits and recommending necessary updates or enhancements.
- Asynchronous process such as Queueable,Scheduled,Batch classes,future method etc
- Worked heavily on Lightning Web Component,Aura Components,Web Services(Integration)
- Focused development on configuration using Flow Builder,Process Builder and all OOB functionalities
- Project majorly focused on Financial Service Cloud platform Utilized both Synchronous and Asynchronous Apex during development.
- Actively participated in the larger Salesforce community as a thought leader by publishing articles, hosting webinars on specific topics related to architecture aspects, or speaking at industry events.
- Facilitated swift issue resolution by providing expert-level support for end-users experiencing technical difficulties with Salesforce applications.
Salesforce Associate Architect
ValueLabs
Bengaluru
01.2021 - 02.2022
- Developed comprehensive architectural plans to meet specific budgetary requirements and project timelines.
- Attended industry conferences and workshops to stay updated on current trends in architecture and design practices.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality results.
- Mentored junior architects, providing guidance on best practices, technical skills development, and career growth opportunities.
- Coordinated with local authorities during inspections of ongoing construction projects for regulatory compliance checks.
- Incorporated green building practices into designs, promoting sustainability and reducing environmental impacts.
Senior Salesforce Consultant
PricewaterhouseCoopers
Bengaluru
04.2017 - 01.2021
- Guided clients through successful Salesforce migrations, ensuring minimal downtime and seamless data transfer.
- Expedited project timelines through efficient task prioritization, resource allocation, and risk mitigation strategies.
- Spearheaded cross-functional team collaborations that fostered innovation in solution development while maintaining a focus on delivering value to clients.
- Streamlined client workflows through the integration of third-party applications such as DocuSign, Marketo, or Mailchimp within Salesforce environments.
- Extended the functionality of standard Salesforce objects to meet specific business needs via custom object creation and modification.
- Earned a reputation for consistently delivering high-quality solutions on time, within budget, and exceeding client expectations.
- Strengthened data security by implementing comprehensive access controls, sharing rules, and permission sets according to industry standards.
- Delivered comprehensive training sessions to client teams, increasing proficiency in Salesforce functionalities.
- Boosted customer satisfaction rates by providing expert advice on best practices for Salesforce usage.
Salesforce Application Developer
Accenture
Bengaluru
06.2013 - 03.2017
- Initiated code reviews within the team to improve overall code quality and minimize potential errors during deployment phases.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Assisted with training junior developers, providing guidance on best practices in application development.
- Designed and developed application scripts for test scenarios.
- Developed and implemented personalized client solutions using programming language expertise.
- Developed multi-channel roadmap for desktop and web applications.
- Enhanced application functionality by implementing new features and optimizing existing code.
- Resolved system test and validation problems to provide normal program functioning.
Education
Master of Technology - Automotive Electronics
Vellore Institute of Technology
Vellore, India 04.2001 -
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Rajasthan Technical University
Jaipur 04.2001 -
Skills
Javascript
CSS
MS Excell
Salesforce CRM
Apex Programming
Integration
Salesforce CPQ
Salesforce FSL
B2B/B2C
D2C
Software
LWC
APEX
Certification
Salesforce Application Architect
Timeline
Salesforce Application Architect
06-2025
Technology Manager
Publicis Groupe
06.2024 - Current
Senior Solution Architect
Mercedes Benz Singapore
04.2023 - 06.2024
Salesforce Architect
Encora Innovation Labs
02.2022 - 04.2023
Salesforce Associate Architect
ValueLabs
01.2021 - 02.2022
Senior Salesforce Consultant
PricewaterhouseCoopers
04.2017 - 01.2021
Salesforce Application Developer
Accenture
06.2013 - 03.2017
Master of Technology - Automotive Electronics
Vellore Institute of Technology
04.2001 -
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Rajasthan Technical University
04.2001 -