MRINAL KANTI MONDAL
Food and Beverage Associate in Hospitality industry
Kuwait
Summary
Motivated Wait Staff member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. My aim is to achieve highest levels of professional excellence in hospitality industry with utmost focus on customer experience and business growth. Able to learn new concepts quickly and apply innovative ideas for achieving best results in challenging and dynamic environments.
Overview
1824
1824
years of professional experience
4
4
Languages
Work History
Waiter
Jumeirah Messilah Beach Hotel & Spa
08.202 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Food & Beverage Service Associate
Qatar Airways
07.2022 - 06.2023
- Elevated client satisfaction by delivering timely and proficient support across service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Food & Beverage Service Associate
J W Marriott
04.2021 - 05.2022
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained and taught 5 new employees in 2024.
Food & Beverage Service Associate
Hyatt Regency Kolkata
01.2019 - 01.2021
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trainee
Hyatt Regency Kolkata
01.2018 - 01.2019
- Working as industrial trainee in all six department
- Rapidly mastered new materials, processes, and programs with proficiency.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Diploma in Hotel Management -
Institute of Advanced Management
Bachelor in Tourism Studies - undefined
Indira Gandhi National open University
Hotel Management And Catering Technology -
West Bengal State Council of Technical And Vocational Education
West Bengal Board of Higher Secondary Education -
Barrackpore A.B Model High School
BarrackpurWest Bengal Secondary Education -
Titagarh Krishnanath Municipal High School
BarrackpurSkills
- Food safety
- Customer service
- Bar tending
- Barista
Food and beverage management
Inventory management
- Cash closing
- POS system operating
LQA standard service
Complain handling
Team management
Micros handling
- High volume dining
Accomplishments
Achieved High Star performer award From Hyatt Regency Kolkata.
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Food & Beverage Service Associate
Qatar Airways
07.2022 - 06.2023
Food & Beverage Service Associate
J W Marriott
04.2021 - 05.2022
Food & Beverage Service Associate
Hyatt Regency Kolkata
01.2019 - 01.2021
Trainee
Hyatt Regency Kolkata
01.2018 - 01.2019
Bachelor in Tourism Studies - undefined
Indira Gandhi National open University
Diploma in Hotel Management -
Institute of Advanced Management
Hotel Management And Catering Technology -
West Bengal State Council of Technical And Vocational Education
West Bengal Board of Higher Secondary Education -
Barrackpore A.B Model High School
West Bengal Secondary Education -
Titagarh Krishnanath Municipal High School
Waiter
Jumeirah Messilah Beach Hotel & Spa
08.202 - Current
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