Hi, I’m
Nikhil Pandey
New Delhi,DL
Summary
Experienced Operations Specialist currently pursuing a postgraduate program in General Management from Indian Institute of Management (IIM), Visakhapatnam. Skilled in optimizing business processes, project management, and cross-functional collaboration. Proven track record of improving operational efficiency and customer satisfaction.
Overview
3
years of professional experience
1
Certification
Work History
Think and Learn Pvt Ltd (Byju's)
Operations Specialist
03.2022 - Current
Job overview
- Leading a team of 10+ to optimize operational processes, achieving a 20% increase in efficiency through Operations Management and Process Improvement
- Deploying a new CRM system, resulting in a 15% enhancement in customer satisfaction scores by leveraging Customer Service Excellence and ERP Systems
- Facilitating training sessions for 30+ employees on best practices, leading to a 25% decrease in errors and a 30% boost in productivity through Quality Assurance and Process Improvement
- Overseeing CRM systems to improve customer relationships and communication processes, enhancing satisfaction through effective Vendor Management and Strategic Planning
- Applying advanced Excel skills for Data Analysis, producing MIS/Reports, and extracting actionable insights to support informed decision-making and Performance Metrics
- Utilizing advanced tech tools (e.g., Tableau, Power BI) for Workflow Optimization and improving operational processes, resulting in greater efficiency and productivity through Lean Manufacturing and Six Sigma methodologies
- Providing Level 1 & 2 support, conducting comprehensive investigations, diagnoses, resolutions, and ticket analysis, ensuring user issues and services are managed with a focus on Risk Management and ERP Systems
- Meeting project deadlines within TAT, performing detailed data analysis for student attendance, and driving customer retention initiatives with a focus on Project Management and Resource Planning
Education
IIM Visakhapatnam
Post Graduation program from General Management
01.2025
University Overview
LNCT Group of Colleges
Bachelor of Engineering from Civil Engineering
01.2020
University Overview
University Institute of Technology, RGPV
Diploma from Civil Engineering
01.2017
University Overview
Skills
- Operations Management
- Supply Chain Management
- Logistics Coordination
- Inventory Control
- Data Analysis
- Workflow Optimization
- Lean Manufacturing
- Six Sigma
- Vendor Management
- Strategic Planning
- Customer Service Excellence
- Performance Metrics
- ERP Systems
Certification
- Jaro education, Project Management 101
- Design Solution Indore, AUTOCAD
- Jobaaj.com, Data Analytics with Specialisation in Tableau Workshop
- Simplilearn, Tableau Training
- Great Learning, Operation Management
- Udemy, The Data Science Course: Complete Data Science Bootcamp
- Udemy, The complete SQL Bootcamp 2022
- LinkedIn, Agile Requirements Foundations
- LinkedIn, Careers in Supply Chain and Operations
- LinkedIn, Business Analysis Foundations
- LinkedIn, Power BI: Dashboards for Beginners
- LinkedIn, Managing Project Stakeholders
- LinkedIn, Project Management Foundations
- LinkedIn, Product Management: Customer Development
- LinkedIn, Learning Data Analytics Part 2
- LinkedIn, What Is Program Management
- LinkedIn, What Is Generative AI
- LinkedIn, Six Sigma White Belt
- LinkedIn, Python in Excel
- LinkedIn, What Is Business Analysis
- LinkedIn, Learning Data Analytics: 1 Foundation
- LinkedIn, Introduction to Career Skills in Data Analytics
Accomplishments
Accomplishments
- Galactic Gratitude, 10/2022, Think and Learn Pvt Ltd (Byju's)
- Lifeguard, 08/2022, Think and Learn Pvt Ltd (Byju's)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Affiliations
- • Current Team Member, Leverage Edu
- • Alumnus, IIM Visakhapatnam (MBA)
Quote
The only way to do great work is to love what you do.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Operations Specialist
Think and Learn Pvt Ltd (Byju's)
03.2022 - Current
IIM Visakhapatnam
Post Graduation program from General Management
LNCT Group of Colleges
Bachelor of Engineering from Civil Engineering
University Institute of Technology, RGPV
Diploma from Civil Engineering
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