Babita Gomes
Dombivali
Summary
Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. In-depth knowledge of Operations, Customer Service and Accounts Payable.
Overview
1
1
Certification
Work History
Associate - Ops
WNS Global Services Private Ltd.
- Deal with UK clients via emails for solving queries like delayed flight, damaged bagged, offering compensation to customers
- Finding booking entries for arrival and departure
- Solving queries for disruption cases through emails.
Customer relation advisor
Tech Mahindra Business Services Ltd.
- Helping Ireland customers through live chat and emails for port in numbers, troubleshooting for technical queries, changing plans and upgrade of contract
- Sending contract details via emails to customers.
Executive Customer Service
Capita India Private Limited
- Helping UK customers via live chat and emails for upgrading phone, tablet and sim-only contracts
- Solving insurance and accessories queries for phones and tablets
- Sending contract details, deals and disconnection details via emails to customers
- Temporarily worked for UK TV Licensing project as Backoffice executive for setting up license payment, data capture, escalations cases, etc.
Executive Operations
Accenture
- Helping USA customers via live chat for various queries
- Network and Device troubleshooting query
- Changing Plans and Billing queries
- Disconnection and suspending numbers and services.
Operations/Payment to Processing(Accounts Payable)
Accenture
- Creating and Processing invoice of vendors
- Performing Internal Quality Audits.
- Handling client project regards to reimbursement/lease agreement.
- Maintaining Data resources in Excel.
- Handling Invoice Processing Allocation.
Education
T.Y.BFM -
Mumbai University
04.2014
H.S.C -
Mumbai University
02.2011
S.S.C -
Mumbai University
03.2009
Skills
- MS Office and Outlook
- Basic SAP Knowledge
- Complete task before hand and meet targets on time
- Focused and determined to improve
- Multitasking
Certification
- Certification of Merit received for getting Highest Aggregate Marks During the year 2013-14 from Shri Chinai College of Commerce and Economics
- Certification received as Excel@Work Award during Financial Year April-June 2015 in WNS Global Service Ltd
Languages
English
Hindi
Marathi
Personal Qualifications
T.Y.B.F.M (Bachelors in Financial Market)
Nationality Religion
Indian
Personal Information
- Date of Birth: 10/18/1993
- Marital Status: Married
Email Id
gomesbabita18@gmail.com
Contact No
7506606830
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Associate - Ops
WNS Global Services Private Ltd.
Customer relation advisor
Tech Mahindra Business Services Ltd.
Executive Customer Service
Capita India Private Limited
Executive Operations
Accenture
Operations/Payment to Processing(Accounts Payable)
Accenture
T.Y.BFM -
Mumbai University
H.S.C -
Mumbai University
S.S.C -
Mumbai University
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