Babita Shrikant

2015–2020

• Process ticket exchanges, reissuance, and refunds on Amadeus and Sabre.
• Learned PNR creation for name correction.
• I have been a mentor for training batches.

2021–2023

• Transferred internally to the schedule change team.

Promotion: December 1, 2023.

• I got promoted to Lead Associate in Quality through IJP.
• I audit the transactions completed by the agents.
• Find out the errors made by the agents, give feedback, and coach them.
• Conduct briefings twice a week to discuss the errors made by them in order to reduce financial errors.

Achievements -

I have been awarded for my best performance at work as a Senior Associate, as well as in Quality.

• On inbound calls regarding booking flight tickets, inform customers of the penalties for amendments and cancellations.
• Handling passenger calls for general queries.
• Assisted travel agents with ticket reissuance, revalidation, and refunds using the airline's tools (Sita and Liaison).

Achievements -

• Received appreciation emails for the best consultant from passengers and clients.
• I was awarded the 'Best Performer' award for quality.