Babita Shrikant
Lead Quality
Dombivli West,Maharashtra
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Lead Coach in Quality
WNS Global Services
10.2015 - Current
- We process ticket Exchange, Reissuance, Refunds.
- Also handle customer calls to provide best service.
- I have been a mentor of training batches.
- I audit the transactions completed by the agents.
- Find out errors made by the agents, give feedback and coach them.
- Conduct briefings weekly twice to discuss the errors made by them in order to reduce financial errors.
- I have been awarded for my best performance at work.
- Promotion: Got promoted as Lead Associate in Quality through IJP.
- AREAS OF EXPERTISE: - Amadeus & Sabre
Sr Consultant - Airlines process (Voice)
Sutherland Global Services
01.2012 - 05.2015
- Booking Flight tickets, inform penalties for amendment and cancellation.
- Handling passenger calls for general queries.
- Exchange, Reissuance, Revalidation, Refunds.
- Was awarded with the Best Performer award for Quality.
- Got appreciation mails for the best consultant by passengers and clients.
Education
H.S.C. - Arts
Mumbai University
02.2025
Skills
Amadeus
Interests
Singing
Listening to music
Disclaimer
I hereby declare that the details furnished above, is true to the best of my Knowledge and belief.
Personal Information
- Date of Birth: 06/25/84
- Marital Status: Married
Timeline
Lead Coach in Quality
WNS Global Services
10.2015 - Current
Sr Consultant - Airlines process (Voice)
Sutherland Global Services
01.2012 - 05.2015
H.S.C. - Arts
Mumbai University
Similar Profiles
Muskan SwarnkarMuskan Swarnkar
Senior Associate at WNS Global ServicesSenior Associate at WNS Global Services
Vishakha ZagadeVishakha Zagade
Senior Operations Associate at WNS Global ServicesSenior Operations Associate at WNS Global Services
Mayank AroraMayank Arora
Deputy Manager – Strategy & Operations at WNS Global ServicesDeputy Manager – Strategy & Operations at WNS Global Services
Swarna MallikSwarna Mallik
Deputy Manager at WNS Global ServicesDeputy Manager at WNS Global Services
Purva SawantPurva Sawant
Visa & Travel Executive at ETI Global Holidays Pvt LtdVisa & Travel Executive at ETI Global Holidays Pvt Ltd