Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Synopsis
Timeline
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Mohd Waseem Malik

New Delhi

Summary

Dynamic professional with extensive experience at CWT India, excelling in airline ticketing and employee training. Proven track record in mentoring new joiners and leading teams to meet productivity and quality targets. Proficient in Amadeus and Sabre, fostering team bonding and enhancing operational efficiency.

Overview

7
7
years of professional experience

Work History

Team Coach/SME

CWT India
Gurgaon
01.2025 - Current
  • Handling Air, car rental and hotel reservations for clients
  • Travel arrangements
  • Supporting new joiners
  • Training New joiners
  • Mentoring for New joiners

Senior Travel Counselor

CWT India
Gurgaon
06.2022 - 01.2025
  • Handling Air, car rental and hotel reservations for clients
  • Travel arrangements
  • Amadeus and Sabre Professional

Team leader

Interglobe Technologies
Gurgaon
12.2020 - 05.2022
  • Handling team of 15 agents
  • Weekly monthly coaching and feedback Meting SLAs
  • Preparing roster
  • Taking care of self-production and floor production
  • Meting the productivity along with quality target of the team

Trainer– Egencia AFT

Interglobe Technologies
Gurgaon
06.2019 - 11.2020
  • Training NH batches(ticketing)
  • Mentoring to the OJT Batches
  • Refresher training to tenure agents

Process Associate

Interglobe Technologies
Gurgaon
01.2018 - 05.2019
  • Process backend/ International / Non Voice/ Ticketing / Reissuance / Refunds
  • Mentoring to the OJT Batches
  • Handling Tickets Rejects , Reissuance and Refunds of 22 point of sales
  • Amadeus and Sabre Professional

Education

B.B.A - Secondary Education

NIOS

Skills

  • MS Office
  • Internet
  • Email
  • Amadeus
  • Sabre
  • Airline ticketing
  • Amadeus system
  • Employee training

Hobbies and Interests

  • Watching Movies
  • Travelling

Languages

  • Hindi, Native or Bilingual Proficiency
  • English, Native or Bilingual Proficiency

Synopsis

Worked in Vendor Sites, Worked in terms of Process Associate, Trainer and Team leader. A keen communicator having the ability to communicate to people across all hierarchical levels in the organization.

Timeline

Team Coach/SME

CWT India
01.2025 - Current

Senior Travel Counselor

CWT India
06.2022 - 01.2025

Team leader

Interglobe Technologies
12.2020 - 05.2022

Trainer– Egencia AFT

Interglobe Technologies
06.2019 - 11.2020

Process Associate

Interglobe Technologies
01.2018 - 05.2019

B.B.A - Secondary Education

NIOS
Mohd Waseem Malik