Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Projects
Timeline
Generic

Shubham Dhanger

Jabalpur

Summary

To contribute my education in a position with growing and dynamic organization and seek a successful career ahead. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

SME Team Leader

Rise OTB ( Walmart )
Delhi
04.2022 - Current
  • Assisted in resolving conflicts between team members and provided support when needed.
  • Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
  • Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
  • Identified areas for improvement within the SME team and developed action plans to address them.
  • Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
  • Researched new technologies or processes that could be used to enhance the SME teams' capabilities.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and implemented strategies to improve team performance.

Senior Seller Support Associate

Rise OTB ( Walmart )
Delhi
06.2021 - 03.2023
  • Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Investigated payment disputes between buyers and sellers to determine appropriate resolution.
  • Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
  • Trained new hires on company procedures for handling customer inquiries.
  • Monitored seller performance metrics to identify trends in customer service issues.
  • Monitored seller performance metrics such as customer service ratings and response times.

Education

GED -

Gyan Ganga Collage of Technology
Jabalpur
12-2018

Post Graduate Program in Data Science And Business Analytics - Post Graduate Program in Data Science And Business

TEXAS AT AUSTIN McCOMBS SCHOOL OF BUSINESS

Skills

  • MS office
  • Word
  • Excel
  • PowerPoint
  • Research capabilities
  • Project Planning
  • Analytical Thinking
  • Data Analysis
  • Disaster Recovery Planning
  • Organizational Skills
  • Commission structures
  • Task Prioritization
  • Communication
  • Data analysis abilities
  • Data Analysis and Documentation
  • Performance data analysis

Affiliations

  • Pursuing Data Science Course
  • Learning power bi,sql,machine learning,tablue

Languages

English
First Language
English
Advanced (C1)
C1

Projects

E-Commerce Revenue Management
Course: Python for Data Science
Solution of a business problem to identify which region has maximum sales volume, which type of products are sold the most, how much revenue the E-Commerce Company makes, and the brands that use its portal.

Power BI workshop hosted by TechTip24!

Learned about data visualization, analysis and reporting with Power BI and gained hands-on experience creating interactive dashboards and reports with real-world datasets

Course: Statistical Methods for Decision Making

Problem 1 Austo Motor Company is a leading car manufacturer specializing in SUV, Sedan, and Hatchback models. In its recent board meeting, concerns were raised by the members on the efficiency of the marketing campaign currently being used. The board decides to rope in an analytics professional to improve the existing campaign.

Problem 2 Frame an Analytics Problem on Go Digit Dataset

predictive modeling project

Timeline

SME Team Leader

Rise OTB ( Walmart )
04.2022 - Current

Senior Seller Support Associate

Rise OTB ( Walmart )
06.2021 - 03.2023

GED -

Gyan Ganga Collage of Technology

Post Graduate Program in Data Science And Business Analytics - Post Graduate Program in Data Science And Business

TEXAS AT AUSTIN McCOMBS SCHOOL OF BUSINESS
Shubham Dhanger