BABLOO HALDER
Sales & Operation Manager
Kolkata
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales & Operation Manager
Zara
South City Mall, Kolkata
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Department Manager
Zara
South City Mall, Kolkata
09.2018 - 03.2023
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Customer Experience Manager
Zara
Mall Of India, Noida
04.2016 - 04.2018
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Reduced response time to customer inquiries by optimizing support channels.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
Head Cashier
Zara
DLF Promenade, New Delhi
03.2014 - 03.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
Cashier
Zara
Select City Walk, New Delhi
11.2012 - 03.2014
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Pantaloons
Ambience Mall, New Delhi
06.2010 - 10.2012
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor Of Business Administration - Retail Management
Indra Gandhi National Open University
New DelhiSecondary Education - Commerce
VCSG Government Senior Secondary School
Saket, New Delhi06.2008
Skills
Budgeting
Policies and procedures
Staff Management
Coaching and mentoring
Operations management
Strategic planning
Key Performance Indicators
Creative merchandising
Verbal and written communication
Certification
Retail Management from NIIT
Timeline
Sales & Operation Manager
Zara
04.2023 - Current
Department Manager
Zara
09.2018 - 03.2023
Customer Experience Manager
Zara
04.2016 - 04.2018
Head Cashier
Zara
03.2014 - 03.2016
Cashier
Zara
11.2012 - 03.2014
Sales Associate
Pantaloons
06.2010 - 10.2012
Retail Management from NIIT
03-2010
Bachelor Of Business Administration - Retail Management
Indra Gandhi National Open University
Secondary Education - Commerce
VCSG Government Senior Secondary School