Babu Ramaswamy
Pune
Summary
Dynamic leader with a proven track record at Revolut and UPS Logistics Pvt Ltd, excelling in team management and process improvement. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Skilled in data analysis and fostering team motivation, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Revolut
Remote
02.2024 - 05.2024
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Identified needs of customers promptly and efficiently.
- Established clear expectations for employees, providing guidance when needed.
Team Leader
UPS Logistics Pvt Ltd
Pune
12.2019 - 12.2022
- Managed team of 12-15 members with weekly one-on-one sessions to review performance.
- Collaborated with team members and management for alignment on KPIs.
- Facilitated communication with European teams to ensure seamless support.
- Conducted calls and documented tasks for seamless process transfers from the onshore team.
Coordinator
UPS Logistics Pvt Ltd
Pune
10.2018 - 11.2019
- Processed new account documents received from clients.
- Managed multiple tasks while meeting tight deadlines.
- Provided training for new trainees on brokerage operations processes.
- Collaborated with various shipping operations including freight and billing.
Senior Associate
ADP Pvt Ltd
Pune
08.2015 - 09.2018
- Collaborated on diverse health insurance policies including Medical, Dental, and Vision.
- Validated claims based on the latest standard operating procedures.
- Delivered high-quality service within strict time constraints.
Education
Bachelor in Commerce - Banking And Finance
Savitribai Phule Pune University
Pune04-2015
Skills
- Team management
- Performance evaluation
- Customer service
- Process improvement
- Team motivation
- People management
- Problem solving
- Data analysis
Certification
- Certified in Power BI tool from Analytics Institute Hyderabad
- Six Sigma Green Belt from Sanvaad Academy Pune.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Timeline
Team Leader
Revolut
02.2024 - 05.2024
Team Leader
UPS Logistics Pvt Ltd
12.2019 - 12.2022
Coordinator
UPS Logistics Pvt Ltd
10.2018 - 11.2019
Senior Associate
ADP Pvt Ltd
08.2015 - 09.2018
Bachelor in Commerce - Banking And Finance
Savitribai Phule Pune University
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