Summary
Overview
Work History
Education
Skills
Timeline
Generic

Babu S

Hyderabad

Summary

Dynamic Senior Business Analyst with a proven track record at NowFloats Technology Limited, adept in technology architecture analysis and fostering exceptional stakeholder relationships. Leveraged analytical and conceptual thinking to innovate B2C applications, enhancing user experience and operational efficiency. Excelled in collaborative environments, driving product development with a keen eye on market trends.

Overview

12
12
years of professional experience

Work History

Senior Business Analyst

NowFloats Technology Limited
Hyderabad
06.2021 - Current
  • As a member of the software product development team, I am responsible for bridging the customer’s business needs with the technical team.
  • As a member of software product development team, responsible for bridging customer’s business
    needs with technical team.
  • Provide domain leadership for design, development & implementation of software related B2C
    portal.
  • Provide expert advice on Sales, Collections and Stock Management with best practices and process
    flows.
  • Understand business requirements from Process Owners, evaluate existing applications and be
    innovative while designing process flows/workflows for the new product development.
  • Understand the business requirements and create SRS documents highlighting business process
    workflows, ER Diagrams, field level attributes for each screen.
  • Help UX team to develop Figma Wireframes, Understanding of Figma basics is essential.
  • Develop user stories keeping end user point of view.
  • Define non-functional requirements viz.. usability, security, reliability, performance, availability,
    and scalability.
  • Collaborate effectively with solution architect & UI/UX designer in developing & testing the
    wireframes.
  • Collaborate effectively with the development team and ensure that the business requirements are
    understood by the developers and enable them to design & develop.
  • Conduct initial Unit testing/black box testing and ensure the software product is developed in-line
    with the functional specifications.
  • Develop requirement traceability matrix and ensure all functions are tracked from requirements to deployment.
  • Communicating with internal and external stakeholders and conducting meetings as necessary to
    understand requirements and determine possible areas for improvement.
  • Create user manual, end user training guide/documents
  • Develop product roadmap in line with the market trends to build new features supporting the
    business needs.
  • Participate in review meetings and provide status update as requi

Service Engineer

Tejaswi Info Innovations
Hyderabad
12.2012 - 01.2025
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.

Technical Support Manager

NowFloats Technologies Limited
Hyderabad
04.2017 - 05.2021
  • Established policies and procedures related to technical support operations.
  • Resolved escalated customer issues promptly and effectively.
  • Created reports on performance metrics and presented them to senior management.
  • Conducted research on software and hardware products to recommend solutions for customers.
  • Created centralized management capability by integrating warehouse management software applications.

Client Technical Support Associate

Ola Cabs
Bengaluru
01.2015 - 09.2016
  • Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Assisted in the development and updating of technical documentation and support guides.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Tirumala Engineering College
Hyderabad
05-2009

Skills

  • Technology architecture analysis
  • Forecasting and planning
  • Process mapping
  • External market data tracking
  • Experience in B2C application is an added advantage
  • Exceptional analytical and conceptual thinking skills
  • Good communication and presentation skills
  • Clarity of thought & expression

Timeline

Senior Business Analyst

NowFloats Technology Limited
06.2021 - Current

Technical Support Manager

NowFloats Technologies Limited
04.2017 - 05.2021

Client Technical Support Associate

Ola Cabs
01.2015 - 09.2016

Service Engineer

Tejaswi Info Innovations
12.2012 - 01.2025

Bachelor of Science - Electrical, Electronics And Communications Engineering

Tirumala Engineering College

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Babu S