BABU S MAZUMDER

Seeking a challenging leadership position in a fast-paced technology firm to apply my 12+ years of diverse engineering management experience in pursuit of solution-based critical thinking translating to positive results. An accomplished leader in engineering delivery in Telcom for a decade spearheading multiple customer accounts of multi-million $ portfolio launching successfully programs gaining high customer satisfaction, optimized cost. Track record of trending revenue growth, margins and high delivery excellence. Adroitly managing Client Stakeholders handling enterprise projects end to end (RFP management, Contract Management, Project Delivery & Governance, Risk Management & Status Reporting), geographically distributed at multi locations Offshore (India) and Onsite (US, APAC) of product engineering and services.

• Orchestrated and lead a team participating in Hackathon representing our unit on MVNO platform and shortlisted in top 8.
• Received Bravo Individual Award – Managing Multiple Project Delivery of Clients (Dec 2024)
• Received Customer Individual Performance Award – Managing business critical and complex project 2016
• Rising star in 2016 and Identified as Top talent (2017, 2018, 2020, 2023, 2024) in the Organization
• Defended CMMi 5 audit assessment interview twice in 2017 and 2021

• Engineering Delivery Leadership
• Spearheading engineering delivery of multiple customer accounts executing scaled enterprise programs of multi-million $ simultaneously, resulting most of them gaining high delivery CSAT (Promotor) and Delivery excellence
• Responsible portfolio revenue and growth, maintain P&L view, operational cost and margin optimization levers and market analysis
• Lead multiple proactive proposals and responded to RFPs, won deals range from USD 250K to multi-year Million deal, indulged in Contract negotiating to materializing and forming to forming team.
• Implement Strategic partnership, establishing cordial relationships with other technology service line business unit and Client stakeholder engagement to identify business avenues for revenue growth in the portfolio
• A decade part of Communication, Media and Telcom unit providing product engineering and services to Telco CSPs (OSS/ BSS) partner with OEMs, IT Asset management leaders, private and public cloud connectivity, NTA solution and wireless solutions
• Administered training to new hires, resulting in shorter onboarding time. Nurtured ~15% yearly engineering freshers, cultivating an environment to optimize the resource pyramid and improve margin.
• Tracking across different project health maintaining metrics, Review in various CQA audits and assure corrective/ preventive actions
• Engineering Management
• Establishing new Customer project adroitly implementing agile methodologies, streamlining software development processes, integration of DevOps process resulting quality service, reducing MTTR and better time-to-market achieving ~15%.
• Successfully led considerable team size in the portfolio fostering a culture of continuous learning, driving employee initiatives resulting in turnover reduction, increase employee satisfaction and increase in overall productivity ~15 to 25%.
• Led the development of multiple high-priority projects, ensuring timely delivery and communicating project status to the executive team of internal Organization and Customer
• Mentored and coached senior engineers comprising of Managers, Chief architects or product owners to build successors
• Experienced in the journey of CMMi5.0 (v1.3 and v2.0) complete audit process and documentations, defending the Lead appraiser in final audits for the appraisals for Maturity Level.
• Proficient in driving Product Lifecycle Management (PLM) including product strategy & vision, roadmaps, PLM ownership, requirements prioritization, release management, trade off decisions, oversight of specifications and development life cycle, strategic partners liaison for development/ releases
• PROJECT / TECHNOLOGY
• Rich experience in program managing enterprise product applications in SOA / SaaS architecture, e-Commerce developed in Microsoft or Java/ Open-source technology stack, Digital transformation, Campaign management system
• Knowledge in building enterprise relational database schema, creating database objects; data analysis and data migration; Datawarehouse and reporting (SSRS)

· Telecom

· Education (ERP)

· E-Commerce

· Medical (Health)

· Account (Billing)