SUNDARA RAJAN SUBRAMANIAN
CHENNAI
Summary
- Self-driven and motivated professional with 22 years of experience and strong background in project and program management
- Team leader with Strong management & leadership skills with a track record of successfully delivering large programs
- Experience leading IT Strategy and solutions for a $200M unit
- Experience participating in large RFPs and building proposals for deals up to $100mn
- Strong Interpersonal & articulation skills, experience managing Executive stakeholders
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Partner
TCS
CHENNAI
07.2018 - 12.2022
- Managing a 200+ team working on multiple projects a healthcare services portfolio handling : Care management Platform for Integrated Care Delivery, Pharmacy Fulfillment - Traditional and Specialty mail order pharmacy fulfillment platform for an award winning pharmacy solution
- Implementation of a Cognitive Agent solution for contact center transformation to improve call containment ratio from 15% to 40%, reduce call dutation from 5+ Mins to 95 seconds thereby improving member experience and optimizing operational costs
- Collaborated with Customer IT, Business Leadership along with TCS innovation ecosystem to conduct workshops, innovation days to mine new business opportunities for >5M USD,
- Drive process improvements of 500k/Year to drive continuous improvement for value delivery
- Driving transition from a project to product centric model and coaching SAFe Agile Implementation
- Advanced improvement in test automation from 40% to 90% and Enhanced Devops maturity aligned to enterprise targets on pipeline certification,
- Agile assessment for multiple portfolios to identify current state maturity and drive improvements
- Participation in multiple RFPs at account and unilt level for >100M
- Ownership for Delivery, staffing , status reporting and CIO level stakeholder management
ENGAGEMENT MANAGER, DIGITAL
TCS
LOUISVILLE
02.2017 - 06.2018
- Digital transformation program for a leading US health insurer's digital platforms
- Build seamless and consistent omni channel member experience, Consolidation of portals with a personalized life cycle focused solution, Adoption of Agile and Devops best practices for faster cycle times, Experience with revenue cycle management and setting up nearshore operations in a new location
Project Manager /Senior Business Consultant
TCS
CHENNAI
11.2011 - 02.2017
- Onsite Scrum master experience for a Visual IVR Solution implementation for a leading US Healthcare Payer, Business Consultant for a Medicaid Program
- Heat mapping of business processes for capability gap analysis and prioritization of projects
- Identified significant investment opportunities to improve member experience, drive growth and financial performance, Compliance assessments of IT systems for Health Care Reform regulations to support implementation of ACA (Obamacare),
- Project Manager for Auto Rule Extraction program as a part of Legacy Modernization for a large US Insurer
TECHNOLOGY LEAD
INFOSYS
CHENNAI
10.2007 - 10.2011
- Technology lead for an enterprise data warehousing program for Basel Compliance for retail credit portfolio of a large US Bank, Built a 20 member team from scratch
- Technical Project manager for ongoing enhancements to a legacy IVR Platform for a large UK Bank
IT ANALYST
TCS
DES MOINES
06.2002 - 09.2007
- Lead Onsite (USA) Developer for a policy administration transformation program for an US Insurance company,
- Developer for TCS internal reengineering tools supporting legacy modernization programs for banks and insurance companies
Education
PGP - Data Science and Business Analytics -
McCombs School of Business & Great Learning
05.2022
B.E Mechanical -
CEG, Anna University, Chennai
05.2002
Skills
- Large Program Delivery
- Global Sourcing and Delivery
- Managing Executive stakeholders
- Building high performance engineering teams
- SAFe Program Consultant and Agile Coach
- Participating in large RFPs
- Digital Transformation
- Continuous Improvement
Certification
- Certified SAFe 5 Program Consultant
- PSM, CSM, PMP
- TCS Leadership Training Programs - Agile Ninja Coach, A Leader Prepares, TRANSCEND - Large Program Management, Driving Digital Transformation and Innovation - INSEAD Executive Education,
- Google Cloud Digital Leader
- Microsoft Azure Fundamentals
- FLMI Level 1 (US Insurance)
Awards
- People's Champion Award, For excellence in people management, 2020
- Beyond Excellence Award, For contributions to account and unit growth, 2020
- Contextual Master, Recognized at TCS level, 2020
- Best Auditor Award, For Process Excellence, 2020
Hobbies and Interests
- Tamil Epigraphy, Indian Iconography & History
- Sports - Tennis, Cricket and Table Tennis
- Reading
- Running
Accomplishments
- Published white paper “A Care Closer to Home” on the future of Care Delivery
- Partnered with Heinz College, Carnegie Mellon University for a Capstone project to build a predictive model for Chronic Disease Management
- Recognized as Golden Guru for contributions towards talent development at organization level - 2022 and 2023
- People’s Champion Award – for excellence in people management, 2020
- Beyond Excellence Award – For contributions to account and unit growth , 2020
- Contextual Master – Recognized at TCS level, 2020
- Best Auditor Award – for Process Excellence, 2020
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Tamil Epigraphy, Indian Iconography & History
- Sports – Tennis, Cricket and Table Tennis
- Reading books , Music
- Running
Timeline
Delivery Partner
TCS
07.2018 - 12.2022
ENGAGEMENT MANAGER, DIGITAL
TCS
02.2017 - 06.2018
Project Manager /Senior Business Consultant
TCS
11.2011 - 02.2017
TECHNOLOGY LEAD
INFOSYS
10.2007 - 10.2011
IT ANALYST
TCS
06.2002 - 09.2007
PGP - Data Science and Business Analytics -
McCombs School of Business & Great Learning
B.E Mechanical -
CEG, Anna University, Chennai
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