Salesforce
Babushekhar Mashal
Consultant
Bengaluru
Summary
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Consultant
Capgemini
Bengaluru
10.2020 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Generated reports detailing findings and recommendations.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues and maintained 100% SLA.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
Senior Software Engineer
Adecco India
Bengaluru
10.2018 - 09.2020
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members and stakeholders to deliver quality support, and to achieve target results.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Participated with clients in discussion meetings.
- Wrote code for database applications.
Technical Support Engineer
Convergys
Bengaluru
10.2016 - 08.2018
- Served as primary point of contact for support relating to owned solutions and products.
- Managed over 50 customer calls per day with quality support.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times in compliance with internal policies to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with team members to achieve target results.
Intern
PAQS
Bengaluru
06.2014 - 03.2015
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information with 100% SLA.
- Sorted and organized files, spreadsheets and reports.
- Reviewed related literature and conducted investigations to support research efforts.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
Bachelor of Engineering - Information Science
08.2011 - 08.2014
Diploma - Information Science
08.2008 - 07.2011
Skills
Team Leadership & Development
Analysis & Evaluation
Processes and procedures
Reporting capabilities
Client Relationships
SQL development
Customer support
Team Building
Training and mentoring
Software
ServiceNow
Okta
WebSphere
Windows 10
Linux
Microsoft Excel
Python
Accomplishments
- Acknowledged as the Solution Specialist by IN IT Director, Capgemini
- Received appreciation mails from Capgemini Leadership, Lead, Client, Project Leads
- Got appreciations from APAC IT Director, Adecco India
- Recognized as Best performer by Director IT, Adecco India
- Was the Key Contributor in Individual category for Delivering Excellence
- Bagged 4 times reward points. (Celebrating Performance Points – Monetary Reward)
Timeline
Consultant - Capgemini
10.2020 - Current
Senior Software Engineer - Adecco India
10.2018 - 09.2020
Technical Support Engineer - Convergys
10.2016 - 08.2018
Intern - PAQS
06.2014 - 03.2015
Bangalore Institute of Technology - Bachelor of Engineering, Information Science
08.2011 - 08.2014
Govt. Polytechnic - Diploma, Information Science
08.2008 - 07.2011