BABY BARMAN
New Delhi
Summary
With 4 years of experience, I am an accomplished IT professional with a diverse skill set, including analysis, support, and acting as an SME. My expertise lies in adeptly diagnosing complex technical issues and delivering exceptional customer support. As a strong communicator and team player, I thrive in dynamic environments, effectively driving results. I am eager to utilize my IT expertise to contribute to organizational success.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Sr.Associate Consultant (L2)
Capgemini
Noida
09.2022 - Current
- Provided Level 2 technical support for various IT issues.
- Acted as a subject matter expert (SME) for Arby’s.
- Proactively monitored system performance and recommended improvements.
- Developed and implemented effective strategies to improve client relationships.
- Prepared reports for clients, senior management and stakeholders.
- Provided guidance to junior consultants on various projects.
- Participated in client meetings to discuss project objectives, scope, and timeline.
- Analyzed customer feedback data to identify areas of improvement.
- Provided technical expertise during development cycles including testing and troubleshooting issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Advisor 11, IT (HP- Tech Support)
Concentrix
Gurgaon
03.2021 - 08.2022
- Provided comprehensive technical assistance to HP customers as a Tech Support Specialist.
- Diagnosed hardware and software problems, troubleshooted network connectivity issues, and resolved software conflicts.
- Implemented a new ticketing system to streamline logging and tracking customer inquiries.
- Experienced in handling a variety of technical issues in a customer-facing role at HP.
IT Sales Executive
Knitric Infotech LLC
Noida
06.2018 - 05.2019
- Played a pivotal role in revenue growth and client relationship building as an IT Sales Executive at Knitric Infotech LLC.
- served as a Tech Support Executive, providing timely assistance for hardware and software issues.
- Handled troubleshooting for network connectivity, software conflicts, and hardware malfunctions.
- Cultivated relationships with existing customers to encourage repeat business.
Education
Political science honours - Political Science Honours
Delhi university (SOL)
Delhi 01.2017 - 02.2020
Certificate of Higher Education - Arts
Akaipur Nabagopal High school (WBSE)
Kolkata 05.2014 - 02.2017
10th - Arts
Akaipur Nabagopal High school (WBSE)
Kolkata 01.2012 - 03.2014
Skills
- IT Service Management
- Subject Matter Expert (SME)
- Consulting & Quality Control
- Planning & Coordination
- Analytical Thinking
- Network setup /IP configuration
- Analytical Skills & Incident Management
- Computer Hardware & Software
- Software Installation & Quality Assurance
- MS office
- MS Excel
- Escalation Handling
- Point of Sales (POS) Systems
- Printer Drivers & troubleshooting
- Effective Communicator with Positive Attitude
- Continuous Improvement
- Reporting capabilities
- Executive Support
- Client rapport
- Problem-Solving
- Business Analysis
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Proficient
C2
Interests
- Learning
Timeline
Sr.Associate Consultant (L2)
Capgemini
09.2022 - Current
Advisor 11, IT (HP- Tech Support)
Concentrix
03.2021 - 08.2022
IT Sales Executive
Knitric Infotech LLC
06.2018 - 05.2019
Political science honours - Political Science Honours
Delhi university (SOL)
01.2017 - 02.2020
Certificate of Higher Education - Arts
Akaipur Nabagopal High school (WBSE)
05.2014 - 02.2017
10th - Arts
Akaipur Nabagopal High school (WBSE)
01.2012 - 03.2014