Badal Kumar
New Delhi
Summary
Dynamic Team Leader with a proven track record at Calibehr, excelling in strategic planning and client relationship management. Expert in cross-functional collaboration, I have successfully enhanced team productivity and customer satisfaction through effective decision-making and innovative solutions. Committed to fostering a positive work environment and driving operational excellence.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader
Calibehr (Sbicard)
10.2025 - Current
- Collaborated with cross-functional teams to streamline operational processes.
- Managed schedules and task assignments to optimize team productivity.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Assistant Manager
Silaries information pvt ltd (HSBC)
08.2024 - 09.2025
- Process credit card sales and personal loan for the hsbc bank.
- Handling 4 team leaders and 20+ fso .
- Generating new leads for credit card via corporate activity and open market as well.
- Maintain accurate records of employee attendance and leave request.
- Do 350-400 credit cards from activity and open markets.
- Provided training sessions for newly hired personnel on relevant skills.
Team Leader
Pouring pound india (cashkaro)
Gurgaon
05.2024 - 08.2024
- Led team meetings to discuss project updates and resource allocation.
- Coordinated training sessions for new team members on company policies.
- Implemented best practices for workflow efficiency within the department.
- Assisted in developing strategies to enhance customer satisfaction initiatives.
- Managed schedules and task assignments to optimize team productivity.
Team Leader
Calibehr (Sbicard)
10.2021 - 05.2024
- Led team meetings to discuss project updates and resource allocation.
- Coordinated training sessions for new team members on company policies.
- Implemented best practices for workflow efficiency within the department.
- Held weekly staff meeting to review project updates,discuss issues and brainstorm solutions.
Relationship officer
Calibehr (SBI CARD)
New delhi
07.2019 - 09.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Education
BCOM - 1st
Delhi university
12th -
CBSE
10th -
CBSE
04.2014 - 03.2015
Skills
- STRATEGIC PLANNING
- DECISION MAKING
- OBSERVATION
- MULTI TASKING
- COMMUNICATION
- TEAM MANAGEMENT
- CLIENT RELATIONSHIP MANAGEMENT
- Cross-functional collaboration
Languages
- Hindi
- English
Personal Information
- Location Preference: Delhi NCR
- Father's Name: Late Sanjay Shrivastava
- Date of Birth: 09/16/99
- Gender: Male
- Nationality: India
- Marital Status: Single
- Religion: Hindu
Timeline
Team Leader
Calibehr (Sbicard)
10.2025 - Current
Assistant Manager
Silaries information pvt ltd (HSBC)
08.2024 - 09.2025
Team Leader
Pouring pound india (cashkaro)
05.2024 - 08.2024
Team Leader
Calibehr (Sbicard)
10.2021 - 05.2024
Relationship officer
Calibehr (SBI CARD)
07.2019 - 09.2021
10th -
CBSE
04.2014 - 03.2015
BCOM - 1st
Delhi university
12th -
CBSE