Hasam Bolim
Vadodara
Summary
Versatile business operations leader with a background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Magnit Global India Pvt. Ltd.
04.2023 - Current
- Working for Magnit's Stratagic Advisiory by Magnit team as a Reporting & Analytics Lead, Leading and overseeing a team of data analysts based in India.
- In addition, As a Reporting & Analytics Lead i am Acting as a program partner for Fortune 500 clients and stakeholders.
- Manage a team of data analysts, emphasizing skills and experience alignment with Magnit's requirements and market needs.
- Prioritize the recruitment, training, and development of high-performing individuals while fostering a culture of accountability and accuracy.
- Implement effective onboarding and training plans for all team members.
- Set clear expectations, analyse goals, activities, and results to drive improvements in individual and team performance.
- Ensure adherence to Magnit's values and policies within the team.
- Lead the identification and implementation of standardized reporting processes, metrics, tools, and guidelines across the client base.
- Develop a strategic approach to program reporting that reduces manual and redundant reporting, enhancing scalability and control.
- Recommend best practices for reporting requirements, including naming conventions, terminology, engagement definitions, and testing methods.
- Refine and improve the strategy for self-service reporting, identifying key technology, data sources, and KPI calculations.
- Regularly review and evaluate opportunities to enhance reporting and analytical processes, aiming for a higher maturity of performance management.
- Provided status reports on projects, facilitated client review calls, and maintained open lines of communication for project status updates.
- Oversee performance appraisals, rewards, and recognition programs for the team, fostering a positive work culture.
- Identify Training needs, create the growth plan for direct reportees and ensure the effective implementation.
- Stakeholders presentation on quarterly performance and way forward plan.
- Conducted structured interviews to assess candidate qualifications and fit.
- Conducted internal audits to evaluate compliance with ISO standards.
- Analyzed client feedback to identify areas for service improvement and enhancement.
- Conducted regular follow-ups with clients to ensure ongoing engagement and support.
- Conducted regular customer meetings to build relationships and understand client requirements.
Project Coordinator - Scrum Master
TATA Consultancy Services Pvt Ltd.
07.2018 - 04.2023
- Project execution as per defined timeframe and with agreed quality standard.
- Co-ordination between internal and external project handler and different teams.
- Effective communication with Management on project progress, roadblock and mitigation plan.
- Ensuring user stories are 'ready' for development to start work and each story has the correct acceptance criteria.
- Monitored team performance, providing suggestions for improvement and training.
- Software Skills - MS Office Applications. Basic SQL. PowerBI.
- Tool Skills - Nielsen Rating, Npower, Prime Lingo. Scarborough.
Senior Analyst
TATA Consultancy Services Pvt Ltd.
10.2016 - 07.2018
- Service delivery management and achieved client Service level agreements.
- Used outstanding relation building and interpersonal skills to develop positive productive relations with international stakeholders.
- Developed and Implemented new and adjusted processes to aid automation across solution workflow.
- Vulnerabilities reviewed, reported and resolved on a timely basis.
- Documents preparation like SOP and Playbooks as per client and developers requirements.
- Managing Media & Television Ratings Project for Nielsen Inc- Team Management.
- SLA Monitoring and Reporting.
- Quality Assurance analysis.
Process Associate
TATA Consultancy Services Pvt Ltd.
05.2013 - 10.2016
- Taking care of clients concerns and solve them with excellent service.
- Created the codes and validate the same for setup projects.
- Manage the flow of day to day Operations.
- Project preparation SOP check.
- Well versed in data management.
Service Executive
Aditya Birla Minacs
10.2010 - 05.2011
- Built and maintained courteous and effective working relationships Quality analyst.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Commerce -
MS University
Vadodara, GujaratPGDM -
St Kabir Institute of Professional Studies
Ahmedabad, GujaratSkills
- Project planning and development
- Process improvement
- Stakeholder management
- Client relationship management
- Team leadership
- Strategic thinking
- Work Planning and Prioritization
- Complaint resolution
- Client communication
- People management
- Service level agreements
- Risk management
- Leading team meetings
- Strategic planning
Affiliations
- Member of internal committees (e.g., ISO Audit Team, Employee Engagement Committee, Quality Council)
- Conducted or attended knowledge-sharing sessions or workshops
- Participated in business process improvement or automation initiatives
- Volunteered to lead new employee onboarding or mentoring
- Volunteered in company CSR drives (education, environment, blood donation, etc.)
Accomplishments
- Star Performance Award – TCS, for exceptional delivery and business impact.
- Shine a Light Award – Magnit, for high performance and exceeding client expectations.
- Spot Award – Magnit, for accuracy, dedication, and timely completion of critical tasks.
Certification
- Professional Scrum Master (PSM) – Agile Project Management & Scrum Practices
- Lean Six Sigma Green Belt – Process Improvement & Operational Excellence
- ISO Internal Auditor (Ongoing) – Quality & Compliance Management
Timeline
Team Leader
Magnit Global India Pvt. Ltd.
04.2023 - Current
Project Coordinator - Scrum Master
TATA Consultancy Services Pvt Ltd.
07.2018 - 04.2023
Senior Analyst
TATA Consultancy Services Pvt Ltd.
10.2016 - 07.2018
Process Associate
TATA Consultancy Services Pvt Ltd.
05.2013 - 10.2016
Service Executive
Aditya Birla Minacs
10.2010 - 05.2011
Bachelor of Commerce -
MS University
PGDM -
St Kabir Institute of Professional Studies