Badal Mishra
Bhopal
Summary
I am looking for a challenging career with scope for demonstrating my knowledge and skills. I aim to work in a progressive organization to contribute positively toward organizational goals through constant learning & teamwork.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
CSA
Sutherland Global services
Bhopal
03.2023 - Current
- I work at DU Telecom in an international role, where our primary objective is to drive sales from our customers.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Associate (CSA)
Technotask Business Solution Pvt Ltd
12.2020 - 11.2022
- I commenced my journey as a CSA agent at Zestmoney, advanced to Merchant Ops for 6 months, took on the role of Mail Executive encompassing 6 months in the Escalation Department, and ultimately ascended to the position of CIBIL Support Executive.
Education
12th Class -
St. Paul Sr. Sec. Co-Ed School, Bhopal
01.2019
10th Class -
St. Paul Sr. Sec. Co-Ed School, Bhopal
01.2017
BBA (General) -
Maharaja Ranjit Singh, Bhopal, Barkatullah Vishwavidyalaya, Bhopal
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Performance Tracking
- Strong Work Ethic
- Goal-Oriented
Accomplishments
- Karate State Level Bronze Metallist
- Rising star
- Employee of the month
- Sigma champ
- sale champ
Language
Hindi, English
Personal Information
- Father's Name: Rajkishore Mishra
- Mother's Name: Minkshi Mishra
- Date of Birth: 03/04/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Not Married
- Religion: Hindu
Extracurricular Activities
Cycling Power Lifting Cooking Cross Country Race (21 KM)
Hobbies and Interests
- Watching Documentaries on India Civilizations
- cycling
Timeline
CSA
Sutherland Global services
03.2023 - Current
Customer Service Associate (CSA)
Technotask Business Solution Pvt Ltd
12.2020 - 11.2022
12th Class -
St. Paul Sr. Sec. Co-Ed School, Bhopal
10th Class -
St. Paul Sr. Sec. Co-Ed School, Bhopal
BBA (General) -
Maharaja Ranjit Singh, Bhopal, Barkatullah Vishwavidyalaya, Bhopal
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